Courtnee Ferguson
Broken Hill,NSW
Summary
Versatile and empathetic professional with a background at Life Without Barriers, adept in relationship building and problem-solving. Excelled in providing exceptional care and support, enhancing client satisfaction and safety. Demonstrated leadership in team coordination and a proficiency in health and safety protocols, contributing to a positive and secure environment.
Overview
16
16
years of professional experience
Work History
Disability Support Worker
Life Without Barriers
09.2020 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Duty Manager
Musicians Club
08.2018 - 06.2020
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Barmaid and Waitress
Mulga Hill Tavern
08.2014 - 10.2018
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
Apprentice Hairdresser
Guilty Pleasures Hair & Beauty
08.2012 - 10.2014
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
Take-Out Server
Hungry Jack's
02.2009 - 02.2012
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
Education
Broken Hill High School
Broken Hill, NSW2012
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Relationship building
- Documentation skills
- Documentation and reporting
- Incident reports
- Computer skills
- Health and safety
- Risk assessments
- Team leadership
Timeline
Disability Support Worker
Life Without Barriers
09.2020 - Current
Duty Manager
Musicians Club
08.2018 - 06.2020
Barmaid and Waitress
Mulga Hill Tavern
08.2014 - 10.2018
Apprentice Hairdresser
Guilty Pleasures Hair & Beauty
08.2012 - 10.2014
Take-Out Server
Hungry Jack's
02.2009 - 02.2012
Broken Hill High School
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