Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtnee Lee

Wangi Wangi,Australia

Summary

I am a resilient and hardworking customer service and administrative professional with over 10 years of experience in managing client and customer relationships. I am passionate about providing high-quality and compassionate service to my clients while continuously developing my personal and professional skills.

Overview

11
11
years of professional experience

Work History

Full-time Carer for Family

.
06.2024 - Current
  • Full-time carer for family. Now seeking to return to the workforce in a part-time capacity, bringing a refreshed perspective and a dedicated work ethic.

Remote Work

Bellizzi Studios
07.2023 - 06.2024
  • Managed studio appointment calendar and client bookings.
  • Maintained accurate client records and provided follow-ups to ensure exceptional service.
  • Responded to client inquiries via phone and email and educated clients on session options.
  • Maximised studio revenue through education during bookings and outstanding customer service.
  • Working closely besides sales and photography editors to ensure the client has a smooth process from their session to receiving their gallery.
  • Providing recommendations to clients based on their preferences, budget, and the studio's availability.

Student Success Coach

Kirana Colleges
01.2023 - 06.2023
  • Managed a portfolio of 300 enrolled students, offering tailored support and guidance.
  • Worked to student progression and retention targets and provided study path management with the aim of supporting students to completion by the most efficient study path.
  • Monitored student engagement and proactively addressed risk factors for non-completion.
  • Collaborated with internal teams to enhance student outcomes and overall experience.

Course and Careers Advisor

Kirana Colleges
01.2022 - 01.2023
  • Provided career and course advice, converting leads into enrolments.
  • Use discretion and offer finance options such as payment plans and discounts to prospective students to support the sale, in line with relevant policies and procedures.
  • Managed a large lead pipeline and consistently achieved monthly revenue targets.
  • Adhere to AQTF (Australian Quality Training Framework), NVR (National VET Regulator), WHS and other relevant compliance.
  • Maintain an up-to-date knowledge regarding issues such as curriculum or course changes, enrolment requirements, tertiary entry requirements, alternate entry pathways, and new courses and VET programs.

Sales Coordinator

ARC Training
09.2019 - 12.2021
  • Recommended training pathways aligned with student goals and lifestyles.
  • Planning and facilitating introduction/information sessions across Western Sydney, Wollongong, New Castle, Port Macquarie.
  • Provided input and created opportunities for development of strategic initiatives, processes and organisational activities.
  • Delivered outstanding and prompt customer service over all channels of communication including over phone, through email, face to face and using social media.
  • Providing quotes, taking payment and organizing payment plans.

Learning Support Officer

TAFE NSW
01.2019 - 06.2019
  • Delivered high-level student support across multiple campuses.
  • Used CRM systems to manage student needs efficiently.
  • Provided frontline support as a student advocate.
  • 6-month contract

Customer Support Consultant

Appliances Online
01.2015 - 12.2018
  • Improved website processes and customer support channels.
  • Managed customer satisfaction, complaints handling, and logistics coordination.
  • Provided technical support and troubleshooting to customers via phone, email and chat.
  • Monitored customer satisfaction levels by responding quickly to inquiries or complaints.

Education

Certificate IV - Business

ARC Training
01.2021

Skills

  • Customer Service Excellence: Achieved multiple 5-star reviews, increasing company Google ratings from 27 to 43 stars
  • Business Development: Instrumental in market research, consultation, and creating night training programs
  • Able to Multitask in a Fast-Paced Environment
  • Technology Proficiency: Skilled in DialPad, Active Campaign, ClickUp, Hubspot, RTO Apply, AirCall, VETtrak, CENA, Zoho CRM, JobReady, Microsoft Office, EBS Systems, Axcelerate

References

  • Melissa, Wong, Team Leader, 0430 037 631, Bellizzi Studios
  • Jodie, Management, 0402 072 073, Bellizzi Studios
  • Jaslyn, Porto, Student Services Manager, 0434 529 209, Kirana Colleges
  • Chelsea, Taylor, Senior Enrolment Coordinator, 0498 773 703, ARC Training
  • Abhiraj, Singh, Team Leader, 0430 374 661, Appliances Online

Timeline

Full-time Carer for Family

.
06.2024 - Current

Remote Work

Bellizzi Studios
07.2023 - 06.2024

Student Success Coach

Kirana Colleges
01.2023 - 06.2023

Course and Careers Advisor

Kirana Colleges
01.2022 - 01.2023

Sales Coordinator

ARC Training
09.2019 - 12.2021

Learning Support Officer

TAFE NSW
01.2019 - 06.2019

Customer Support Consultant

Appliances Online
01.2015 - 12.2018

Certificate IV - Business

ARC Training

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