Courtney Abela
Cronulla,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range
of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Marketing Assistant
Napoleon Perdis
09.2023 - 10.2024
- Developing and backing social media strategies tailored to meet the business's objectives
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Aiding in community management on Instagram and Facebook on a daily basis
- Planning, scheduling and overseeing daily posts on the brand's social media platforms
- Capturing behind-the-scenes content during campaign, eCommerce, and content photoshoots
- Independently generating content across various settings (in-house, photoshoots, events, activations)
- Creating content briefs and submitting to Creative Teams.
- Providing weekly and monthly reports on the performance and outcomes of social channel content
- Cultivating relationships with influencers and facilitating social media coverage and placements
- Supporting influencer collaborations through outreach and distribution efforts
Operations Coordinator for Partner Division
Napoleon Perdis
02.2023 - 10.2024
- Developed strong relationships with partners, maintaining open lines of communication to promote loyalty and retention.
- Generating, issuing and invoicing purchase orders for partners including The Iconic, David Jones, Active Skin, Adore Beauty, Oz Hair & Beauty and TK Maxx
- Finalising purchase orders by coordinating delivery schedules and reporting fulfilment rates
- Recording and analysing stock levels internally and externally on partner portals
- Compiling, uploading, and processing replenishment orders for store dispatch, facilitating stock transfers and assisting in stock discrepancy investigations as necessary
- Supporting the planning team by organising SKU allocation to retail stores and partners
- Managing collateral send-outs for retail store, partners and Marketing Team.
- Assisting with purchase order requests from Product Development and Creative Teams
- Facilitating new business setup and initial sell in purchase orders
- Coordinatinh logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Handling defective products by collaborating with the Fulfilment Centre and Quality Assurance Team, implementing corrective measures, and documenting any discrepancies for resolution.
Customer Service Specialist & Office Manager
Napoleon Perdis
07.2022 - 01.2023
- Foster customer relationships and ensure their satisfaction by proactively following up on inquiries and meeting their needs promptly
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
- Enhanced customer satisfaction by resolving issues promptly and professionally, through customer help desk and social media channels.
- Managed high call volume while maintaining a courteous and professional demeanour.
- Provide timely and efficient administration and customer service support to both internal and external customers
- Coordinate order processing, invoicing and returns on the Shopify backend
- Maintain calendars for senior team members and schedule meetings with internal and external stakeholders
- Supervise daily office operations, ensuring smooth and efficient functioning
- Execute a variety of administrative tasks as needed to assist the organisation in achieving its objectives and maintaining productivity
- Plan, organise, and facilitate meetings and events, ensuring all logistical aspects are handled seamlessly
- Arrange travel accommodations and venue reservations, coordinating all related details for seamless travel experiences
- Coordinate catering orders for meetings and events.
Administration Assistant
Face Mediskin
01.2022 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Executed record filing system to improve document organization and management.
- Utilise Gorgias to manage customer helpdesk operations
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Develop social media content for Instagram and Facebook accounts
- Conduct end-of-day reconciliation and banking procedures.
Store Manager
Glassons
02.2020 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed up to 35 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Deliver continuous training and skill development initiatives for the team
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Coordinate store rosters and approved regular payroll submissions for employees.
- Meet sales budgets and KPI targets to enhance sales performance and productivity
- Provide regular sales and inventory reports to State and National Managers.
Assistant Store Manager
Glassons
08.2019 - 02.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Client Services Administrator and Team Assistant
Adams Triglone Chartered Accountants
08.2018 - 08.2019
- Provided exceptional customer service by promptly responding to client requests and concerns, maintaining a high level of professionalism at all times.
- Developed strong relationships with clients through excellent interpersonal skills and consistent followups.
- Execute various office tasks such as phone answering, client reception, and upkeep of a tidy workspace
- Efficiently maintained important files both physically and electronically; ensured easy access when required during audits or reviews.
- Supporting the preparation, formatting, and review of documents and managing records and databases with accuracy and confidentiality
- Update and maintain the client database to ensure accuracy and relevance of information
- Organizing and scheduling meetings and appointments for Director and General Managers
- Planning team events and activities to promote a unified work environment
- Organise travel and accommodation for trips made by Senior Management
- Address tax office inquiries from clients promptly
- Monitor and pursue outstanding accounts receivable
- Conduct bookkeeping tasks utilising Xero software.
Payroll Officer
Woolworths Ltd
05.2017 - 08.2018
- Utilise Kronos V8 for end-to-end processing of weekly and monthly payrolls, store budget management, and roster scheduling
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
- Maintained confidentiality by securely storing sensitive employee information according to established data protection protocols.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
- Manage cash handling operations, including counting, distribution, deposits, and banking procedures
- Monitor register transactions and reconcile the store safe
- Process medical expenses/ claims for both staff and customers
- Coordinate orders for cash and supplies required for the store
- Carry out data entry tasks and invoice processing
Customer Service Cashier
Woolworths Ltd
04.2015 - 05.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Processed customer transactions and accurately handled payment transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Supported in training and guiding new staff members on sales techniques and customer service standards
Education
High School Diploma -
Kellyville High School
Kellyville, NSW2016
Skills
- Customer Service
- Customer Engagement
- Office Administration
- Calendar Management
- Relationship Building
- Team Collaboration
- Organization, prioritizing, and multi-tasking
- Time Management
- Flexible and Adaptable
- Data Entry
- Punctual and Reliable
- Social Media Marketing
- Social Media Platforms
Personal Information
Date of Birth: 02/10/1998
Timeline
Marketing Assistant
Napoleon Perdis
09.2023 - 10.2024
Operations Coordinator for Partner Division
Napoleon Perdis
02.2023 - 10.2024
Customer Service Specialist & Office Manager
Napoleon Perdis
07.2022 - 01.2023
Administration Assistant
Face Mediskin
01.2022 - 07.2022
Store Manager
Glassons
02.2020 - 01.2022
Assistant Store Manager
Glassons
08.2019 - 02.2020
Client Services Administrator and Team Assistant
Adams Triglone Chartered Accountants
08.2018 - 08.2019
Payroll Officer
Woolworths Ltd
05.2017 - 08.2018
Customer Service Cashier
Woolworths Ltd
04.2015 - 05.2017
High School Diploma -
Kellyville High School
Similar Profiles
Harshita KapoorHarshita Kapoor
Manager in Training at Napoleon Perdis CosmeticsManager in Training at Napoleon Perdis Cosmetics
Temika BuckleyTemika Buckley
Retail Makeup Expert & Store Manager at Napoleon PerdisRetail Makeup Expert & Store Manager at Napoleon Perdis
SAIDABBOS SAIDALIDODOVSAIDABBOS SAIDALIDODOV
Draftsman at NAPOLEON CONTRACTING CORPDraftsman at NAPOLEON CONTRACTING CORP