Courtney Renee Allouche

Membership Services

• Manage the day-to-day membership function across a base of 600+ clubs and 45,000 members
• Process and administer player transfer requests, approvals, and fee payments
• Manage interstate transfers, pennant declarations, membership applications, and grading requests
• Oversee the back-end management of the BowlsLink membership CRM, including troubleshooting and support for individual members
• Prepare regular and ad-hoc membership reports for the Executive and Board
• Liaise with clubs regarding affiliation payments and support club compliance
• Handle reimbursements for clubs, individual members, staff, and Board members
• Assist team members during peak periods, such as major events or seasonal administration cycles
• Support the Board with member eligibility and official representation enquiries

Office Operations

• Supervise one direct report responsible for reception and general administrative support
• Oversee day-to-day office operations including facilities maintenance, office supplies, and fulfilment of membership and merchandise orders
• Coordinate accommodation and travel bookings for staff, Board, and committees
• Act as the first point of contact for IT, printing, and office phone system issues
• Manage Fire safety and First Aid protocols and ensure compliance with workplace safety standards
• Assist with the ongoing maintenance and improvement of office technology, including support with the transition to cloud-based systems
• Coordinate incoming and outgoing mail, postage, and deliveries
• Monitor shared inboxes and ensure high levels of responsiveness across membership and general enquiries
• Manage General Office Supplies

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Confirmed appointments, communicated with clients, and updated client records.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Provided clerical support to company employees by copying, faxing, and filing documents.