Courtney-Anne Alcock
Berry,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills & multitasking to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting workplace atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrator
Gerringong Automotive
Gerringong, New South Wales
08.2023 - Current
- Greeted visitors warmly upon arrival at the office premises, taking bookings and helping with there needs. Creating strong relationships with clients through excellent customer service skills.
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Confident in Booking Organization skills
- Confident and fluent in Busy and Stressful hours of business
- Organized and maintained filing systems, including electronic databases and records.
- Confident usage of Software Diagnostic Scan Tools ( Finding Faults/Clearing codes)
- Processed invoices on a timely basis according to established procedures.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Processed financial documents, contracts, expense reports and invoices.
Hospitality Worker
GRILLD WESTFIELD SYD
SYDNEY, New South Wales
06.2022 - 11.2022
- Provided customer service to ensure satisfaction throughout their dining experience.
- Confident in all Frying,Grilling and Dressing stations. Provided training in Stations to new employees.
- Employee of the Month in first Month of employment
- Checked on customers regularly to ensure satisfaction with meals and services.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Maintained knowledge of daily specials and promotions offered by the restaurant.
- Greeted customers and provided them with menus.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Monitored inventory levels for all items used in the hospitality area.
- Resolved customer complaints promptly in order to maintain high levels of satisfaction.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Restocked supplies of condiments, beverages and other items as needed.
- Operated cash registers accurately and efficiently during peak hours of business.
- Served food and drinks to customers in a timely manner.
Butcher Shop Clerk
Mountain Side Meats
Shoalhaven Heads, New South Wales
01.2021 - 01.2022
- Greeted customers to determine wants or needs.
- Weighed or measured portions of meat for sale.
- Inspected meat products for freshness and quality prior to sale.
- Prepared special orders from customers as requested.
- Provided advice on preparation methods and recipes for the purchased items.
- Maintained a clean work area by wiping down counters, grills, fryers.
- Removed expired items from shelves immediately upon discovering them.
- Received shipments of fresh meats daily and checked them against invoices for accuracy.
- Operated slicers, grinders, and other equipment to prepare customer orders.
- Maintained product knowledge to respond to customer questions and make suggestions.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
Restaurant Waiter
Hungry Monkey
BERRY, New South Wales
10.2020 - 01.2022
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked on guests during meals to ensure satisfaction with each course.
- Resolved customer complaints in a polite manner according to company policy.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High School Diploma -
Nowra Anglican College
Bomaderry, NSW10-2021
Skills
- Time Management
- Office Administration
- Strategic Planning
- Scanning and copying
- File Organization
- Office Management
- Customer Service
- Goal Setting
- Adaptability and Flexibility
- Problem-Solving
- Computer Skills
- Team building
- Problem-solving abilities
- Scheduling
- Bookkeeping
- Business Administration
- Store Opening and Closing
- Quality assurance mindset
- Incident Reporting
- Upselling strategies
- Cash Handling
- Payment Collection
- Front Desk Management
Accomplishments
- Performed as Madame Thenardier in Les Miserables Musical - NAC 2021
- Year 9 School Captain & Year 12 Prefect
- Auditioned for Australia Got talent (Call Backs Before show)
- Worked with local Music Producer
Certification
- White Card Holder
- Cert. III in Entertainment
Timeline
Office Administrator
Gerringong Automotive
08.2023 - Current
Hospitality Worker
GRILLD WESTFIELD SYD
06.2022 - 11.2022
Butcher Shop Clerk
Mountain Side Meats
01.2021 - 01.2022
Restaurant Waiter
Hungry Monkey
10.2020 - 01.2022
High School Diploma -
Nowra Anglican College
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