Courtney Baxter
Royal Park,SA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate individual ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Store Manager
The Yoghurt Shop
Shop 266 Westfield 111 West Lakes Blvd West Lake
03.2009 - 09.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts.
Assistant Store Manager
Balwyn Sports And Toys
467 Whitehorse Rd, Balwyn VIC 3103
10.2007 - 01.2009
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
No Degree - High School
Mount Carmel College
Newcastle Street Rosewater, South Australia 5013No Degree - High School
Le Fevre High School
Semaphore South, SASkills
- Payroll Management
- Customer Service Management
- Operations Management
- Employee Training
- Risk Management
- Shift Scheduling
- Team Leadership and Coaching
- Problem-Solving
- Accurate Cash Handling
- Store Opening and Closing
- Delegating Work
- Work Planning and Prioritization
References
Victoria Church : Assistant Manager of the Yoghurt shop
Phone: 0426 719 919
Email: victoriacchurch@gmail.com
Timeline
Store Manager
The Yoghurt Shop
03.2009 - 09.2011
Assistant Store Manager
Balwyn Sports And Toys
10.2007 - 01.2009
No Degree - High School
Mount Carmel College
No Degree - High School
Le Fevre High School