Courtney Belcher
Cairns,Queensland
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Practiced food production packing with nearly 2 years of experience. Packed products by hand and with machinery, preparing boxes and bags, labeling products and reviewing production quality. Dedicated to producing consistent, quality work product.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Production Packer
My village bakehouse
Cairns, Queensland
02.2021 - Current
- Assembled customer orders from stock and packed items in crates.
- Operated product packaging machines.
- Maintained work environment free of trash and debris resulting from packing.
- Ensured that product is properly packaged according to customer specifications.
- Trained new employees regarding job and WHS procedures around the job.
- Stacked finished products onto crates in a neat and orderly fashion.
- Communicated effectively with coworkers in order to ensure smooth workflow.
- Provided assistance to other workers as needed during busy periods.
- Attached labels to packaged items or stenciled information on crates.
- Weighed or counted items for distribution to conform to company standards.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette.
- Achieved cost-savings by developing functional solutions to wastage.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Delivered products to customer locations.
Customer Service Cashier
My Village Bakehouse
Cairns, Queensland
02.2021 - Current
- Greeted customers and responded to informational requests.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Assisted customers with locating merchandise within the store.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Balanced cash drawers at the end of each shift.
- Answered customers' questions and provided information on store procedures or policies.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers and provided friendly customer service.
- Complied with all health and safety regulations while performing job duties.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Recommended, selected, located, and obtained products to meet customer needs.
- Offered customers carry-out service at completion of transaction.
- Operated cash registers to process payments for goods and services.
- Maintained cleanliness and presentation of stock room and production floor.
- Answered phone calls to assist customers with questions and orders.
Residential House Cleaner
Slippery when Wet
Cairns, Queensland
07.2019 - 02.2021
- Swept patios or decks of debris or leaves with a broom or blower.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Emptied wastebaskets and replaced liners.
- Communicated with maintenance team on damages to repair.
- Polished metal fixtures in kitchen and bathroom areas.
- Returned rooms to occupant-ready status to satisfy future guests.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned homes following specific and detailed protocols and requests.
- Washed windows inside and outside as needed.
- Used cleaning chemicals following proper guidelines.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Swept, mopped, vacuumed and polished floors of all types.
- Interacted pleasantly with clients and guests when performing daily duties.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Transported trash bags to designated outdoor receptacles for disposal.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
All Round Waitress/cook
Grill'd
Cairns, Queensland
07.2016 - 07.2019
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Set up work stations prior to opening to minimize prep time.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Checked quality of food products to meet high standards.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Assisted in seating guests at tables or booths.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Greeted guests and answered questions about menu items.
- Organized take-out orders efficiently according to customer requests.
- Took orders from patrons accurately and efficiently.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Stocked server areas with supplies before, during and after shifts.
- Provided excellent customer service to ensure repeat customers.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Took orders for food and drinks and delivered them to guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented food and beverages to guests at tables.
Education
White Card - Occupational Health and Industrial Hygiene
Eot.edu.au
Online08-2019
Hospitality Cert 3 - Hospitality
College of Australian Training
Cairns, QLD11-2014
Skills
- Quality Assurance
- Preventive Maintenance
- Product Packaging
- Product Organization
- Food Safety Regulations
- Quality Control
- Safety Protocols
Certification
- Cert 3 hospitality
- RSA
- White card for hazard cleans and residential cleans
Affiliations
- Animal lover, recently got my reptile license so i can keep tarantulas. Now participating in the biology of australian tarantulas.
- Photographer to a degree (off time hobby).
- Currently joined twitch streaming, looking to start online game promotions.
- With twitch i also edit videos for my social media from voice overs too music clips.
References
References available upon request.
Timeline
Production Packer
My village bakehouse
02.2021 - Current
Customer Service Cashier
My Village Bakehouse
02.2021 - Current
Residential House Cleaner
Slippery when Wet
07.2019 - 02.2021
All Round Waitress/cook
Grill'd
07.2016 - 07.2019
White Card - Occupational Health and Industrial Hygiene
Eot.edu.au
Hospitality Cert 3 - Hospitality
College of Australian Training
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