Courtney Bergman
Canberra,ACT
Summary
I am currently an Office Coordinator for a Real Estate company, Independent Property Group. I have developed a wide set of administrative skills, characterized by a strong work ethic, exceptional organisational abilities, and a deep commitment to delivering high-quality service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Coordinator
Independent Property Group
08.2018 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts while recording accurate messages for distribution to staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the office.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled in meetings and calendar invites.
- Served as a point of contact for clients visiting the office, providing exceptional customer service.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Completed the orders for office supplies and maintaining adequate stock levels.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Kept reception area clean and neat to give visitors positive first impression.
- Organised spaces, materials and catering support for internal and client-focused meetings.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Coordinated office functions, fostering team building and boosting overall morale.
- Monitored front areas so that questions could be promptly addressed.
- Created and implemented secure filing systems for sensitive client documents.
- Trained colleagues on CRM system.
- Receipted and banked cheques and cash for property and marketing deposits.
- Monitored invoices that needed to be paid and cross checked we had monies allocated.
- Designed all property brochures, signboards, flyers and Canberra Times.
- Proofread all properties internet texts to ensure they are brand standard before appearing on portals.
- Used Outlook, Excel, Word and PowerPoint.
- Collated staff members monthly statistics and presented to the team with PowerPoint.
- Managed office Instagram, Facebook and part of the Independent.com.au website.
- Entered agent commission amounts on exchange of contracts.
- Updated all forms with any changes that needed to occur.
Waitress
Brew Bar
07.2015 - 08.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Increased sales significantly by upselling products to customers.
- Trained new staff members.
- Handled and prepared food.
Education
Year 12 Certificate -
Gungahlin College
Canberra, ACT12-2015
Skills
- Customer service
- Client relations
- Stakeholder engagement
- Organisational skills
- Attention to detail
- Administrative support
- Inventory coordination
- Time management
- Mail handling
- Team collaboration
- Document management
- Fast-paced work environment
- Database administration
- Clear oral/written communication
Key Achievements
- Engaging with stakeholders in a professional matter to guarantee our needs are met whilst maintaining a strong relationship.
- Strong attention to detail, I proofread all property internet texts, Canberra Times, property brochures and signboards to ensure it meets our brand standards.
- Great time management skills, I am consistently ensuring all staff members marketing products are ordered and designed on their due times, photography booked in and building reports have been ordered to ensure properties are ready for advertising to meet clients expectations.
- Supporting and contributing ideas to our Directors to upkeep our CRM system to be more purposeful.
Certification
- SharePoint
- Office 365
- Word, PowerPoint, Excel
- Client Relationships Manager in systems Agent Box
Timeline
Office Coordinator
Independent Property Group
08.2018 - Current
Waitress
Brew Bar
07.2015 - 08.2018
Year 12 Certificate -
Gungahlin College
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