COURTNEY BLACK-TOOGOOD
Penrith
Summary
Store manager with 9 years of hospitality experience, 6 of which are in leadership roles. Successfully improved store performance and customer satisfaction in fast-paced environments. Proficient in operational efficiencies, team development, and inventory control. Known for reliability, adaptability, and a strong commitment to continuous learning and skill enhancement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks Australia
03.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Restaurant Manager
McDonald's Restaurant
08.2016 - 03.2022
- Worked in co-ordination with a team to complete rostering tasks for a team of over 40 staff and managers, whilst adjusting to suit the individual abilities and meet expected demands.
- Responded to and resolved customer questions and concerns from a variety of forums, including online complaints and phone calls.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals who require additional assistance.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Completed regular cash management activities including balancing, petty cash, and cash investigations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Higher School Certificate -
Mitchell High School
Blacktown, NSW09.2019
Skills
- Goals and Performance
- Multitasking and organization
- Customer service
- Problem-solving
- Training and mentoring
- Team leadership and coaching
Accomplishments
- Supervised team of 30+ staff members.
- Developed from ASM to SM within starbucks in under a year.
- Improved food safety standards within stores.
- Qualified coffee master.
Certification
- First Aid Certificate
- Food Safety Certificate
Timeline
Store Manager
Starbucks Australia
03.2022 - Current
Restaurant Manager
McDonald's Restaurant
08.2016 - 03.2022
Higher School Certificate -
Mitchell High School
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