Courtney Blackman
Joondanna,WA
Summary
Proven leader in inventory management and team development at Bunnings, adept in forklift operation and fostering workplace efficiency. Excelled in optimizing team performance and enhancing customer satisfaction through effective problem-solving and critical thinking. Demonstrated success in mentoring staff, improving safety standards, and maintaining operational excellence.
Overview
12
12
years of professional experience
Work History
Forklift Operator and Coach/ Inventory Management
Bunnings
Subiaco, WA
07.2022 - Current
- Managed a team of people to ensure the inventory of the store would remain accurate from the Goods Inwards and on the floor.
- Conduct investigations for stock loss and prevention.
- Complete 'Inventory Recievables Not Actioned' reports for upper management, including investigations into suppliers and furthermore, to uphold company policies and procedures.
- Maintain culture within my team and collaborate with other supervisors on how to execute teams over all happiness with in the workplace.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept Goods Inwards clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags or appropriate invoices to prepare for shipping, merchandising, or customer purchase.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maintained optimal standards of safety to demonstrate safe practices with in the workplace to spread knowledge of these standards to the team.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent tasks were executed as a priority.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Communicated with floor managers to determine merchandise placement.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Maneuvered forklift safely in congested and confined areas using appropriate barriers to maintain exclusion zones.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
- Contributed to sustainability efforts by properly disposing of damaged or expired products in compliance with company policies as well as local regulations.
- Streamlined order processing by accurately updating inventory management software after each task completion.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Collaborated with other coaches to create and execute training and assist in developing other team members skills.
- Utilized positive communication to encourage team and promote integrity and respect.
Duty Manager
Birds N All
Caversham, WA
01.2018 - 01.2022
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Actively participated in revenue management strategies by analyzing market trends and making informed pricing decisions based on demand patterns.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Developed and implemented new procedures and policies to improve operational productivity.
Manager
Comp's Poultry
Herne Hill, WA
02.2013 - 11.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Manager
Swan Valley Birds
Middle Swan, WA
12.2012 - 06.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Doctor Of Psychology And Criminology - Psychology
Murdoch University
Perth, WAYear 12 ATAR - Six Subjects Completed
Newman College
Churchlands, WA11.2012
Skills
- Forklift Operation
- Forklift Operator Certification
- Loading and unloading
- Shipping and receiving
- Team Player
- Teamwork and Collaboration
- Punctual and Reliable
- Problem-Solving
- Workplace Cleanliness
- Work Planning and Prioritization
- Customer Service-Oriented
- Optimizing efficiency
- Mentoring and Coaching
- Critical Thinking
Referees
Lara Paddick
adamandlara1@bigpond.com
0429 377 609
Nikita Starr
nikita.starr98@gmail.com
0428 090 020
Timeline
Forklift Operator and Coach/ Inventory Management
Bunnings
07.2022 - Current
Duty Manager
Birds N All
01.2018 - 01.2022
Manager
Comp's Poultry
02.2013 - 11.2018
Manager
Swan Valley Birds
12.2012 - 06.2017
Doctor Of Psychology And Criminology - Psychology
Murdoch University
Year 12 ATAR - Six Subjects Completed
Newman College