Courtney Border
Melbourne
Summary
Experienced cultural heritage professional with a strong background in collection management within museums, galleries, and archives. Proven expertise in developing and implementing best practice procedures for documentation, display, preservation, and storage of collections. Skilled in project management, improving workflow efficiencies, and fostering positive stakeholder relationships. Proficient in safe object handling and using collection management systems for cataloguing and record management. Demonstrated skills in digital archiving, successfully delivering digital assets and effectively managing metadata.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Photographic Archive Assistant
The National Gallery
05.2023 - 09.2024
- Managed Photographic Archive digitisation for Digital Dossiers Program (DDP) project
- Planned and coordinated digitisation and audit of 50,000 collection items
- Quality assured digital assets
- Successfully delivered digital assets in accordance with specifications, budget and timescale
- Delivered Photographic Archive audit and reported results
- Liaised with external and internal stakeholders, delivered training to staff and communicated complex information
- Implemented policies and procedures to ensure best practice
- Identified gaps and developed and implemented new procedures and policies to ensure best practice in safe handling, digitisation and quality assurance of collection items
- Improved documentation and storage of the Photographic Archive
Image Production Technician
The National Archives
12.2022 - 02.2023
- Managed approximately 100 weekly document requests from public and academic orders to strict deadlines
- Successfully delivered certified document copies to customers
- Researched historical documents and identified customer requests
- Expertly handled fragile documents and digitised to FAGDI standards
- Delivered approximately 1000 digital assets per day
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
Customer Care Officer
Nando's Headquarters
05.2022 - 08.2022
- Managed approximately 50 Australia-wide customer complaints per day and provided customer care by responding to written and phone enquiries with empathy and kindness
- Administered refunds, resolved IT issues with loyalty accounts, and escalated issues to management
Digitisation Officer
Micro Image
06.2021 - 04.2022
- Skillfully handled and digitised Royal Australian Airforce (RAAF) service records to deliver approximately 1000 high quality digital assets per day
- Followed National Archives Australia (NAA) policies and procedures to safeguard confidentiality and input accurate metadata
- Performed quality assurance checks to meet specifications and strict deadlines
- Collected, arranged, and input information into database system and Excel
- Conducted regular reviews of operations and identified areas for improvement
- Worked effectively in fast-paced environments
Assistant Registrar
Museum of Applied Arts and Sciences
12.2019 - 02.2021
- Expertly audited over 10,000 diverse MAAS cultural collection items to deliver Collection Relocation and Digitisation (CRD) project
- Applied best practice and followed MAAS policies and procedures
- Handled Aboriginal, Indigenous and First Nations cultural heritage and sensitive items
- Successfully solved complex collection documentation issues
- Catalogued and packed collection items
- Managed records and object movements using Collection Management System EMu and improved data integrity
- Delivered regular reports on progress and identified areas of improvement
- Volunteered to help with exhibition installations
- Developed and implemented policy and procedures for the Glass Plate Negative collection
Social Media Manager
Australian Photography Awards (APA)
01.2017 - 12.2019
- Managed APA social media platforms and website and delivered creative content within strict time frames
- Created and delivered 2 weekly feature articles with a reach of over 1000
- Listened and responded to the APA audience
- Used Mailchimp for newsletters and WordPress to update the website
- Produced feature articles that highlighted Australian photographers to promote local talent and inspire
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Gallery Assistant
The Fox Darkroom & Gallery
01.2017 - 01.2018
- Managed gallery administration, maintained office environment, handled memberships, assisted delivery of events and ad hoc duties
- Installed 4 exhibitions
- Assistant curator for the Fox Member’s exhibition ‘Window’
- Developed exhibition theme, coordinated artists, installed artwork, and published written content on gallery social platforms
- Enhanced visitor experience by providing knowledgeable and friendly assistance during gallery tours and events
Education
Graduate Diploma - Museum Studies
The University of Queensland
Brisbane06.2019
Bachelor - Fine Arts
Monash University
Melbourne11.2016
Skills
- Best practice in collection management
- Developing and implementing policies and procedures
- Digital asset management
- Auditing and quality assurance
- Preventive conservation and storage
- Internal and external stakeholder relationships
- Social media management
- Records management
- Cataloguing expertise
- Historical research
- Metadata creation and management
- Digital archiving / Photo imaging
- Meticulous attention to detail
Certification
- Collection Management Systems (CMS) and Digital Asset Management Systems (DAMS), EMu, Vernon, and bespoke programs at The National Archives UK and The National Gallery UK
- Microsoft Office Excel, Word, Teams, Outlook, Access
- Adobe Suite Photoshop, Bridge, Lightroom, Illustrator
- Capture One
- Mailchimp, WordPress, Hootsuite
Qualifications and training
- Neurodiversity Awareness, The National Gallery, London, 06/24
- Equality, Diversity and Inclusion (EDI), The National Gallery, 06/24
- Safe Art Handling, The National Gallery, London, 09/23
- Emergency Salvage, The National Gallery, London, 07/23
- Identifying and Mitigating Hazards in Collections, The Museum of Applied Arts and Sciences (MAAS), 07/23
Internships and volunteering
- Gallery Assistant (intern), Bunjil Place Gallery, 2019
- Internship, University of Queensland Anthropology Museum, 2018
- Volunteer, Fox Darkroom & Gallery, 2016 – 2017
Timeline
Photographic Archive Assistant
The National Gallery
05.2023 - 09.2024
Image Production Technician
The National Archives
12.2022 - 02.2023
Customer Care Officer
Nando's Headquarters
05.2022 - 08.2022
Digitisation Officer
Micro Image
06.2021 - 04.2022
Assistant Registrar
Museum of Applied Arts and Sciences
12.2019 - 02.2021
Social Media Manager
Australian Photography Awards (APA)
01.2017 - 12.2019
Gallery Assistant
The Fox Darkroom & Gallery
01.2017 - 01.2018
- Collection Management Systems (CMS) and Digital Asset Management Systems (DAMS), EMu, Vernon, and bespoke programs at The National Archives UK and The National Gallery UK
- Microsoft Office Excel, Word, Teams, Outlook, Access
- Adobe Suite Photoshop, Bridge, Lightroom, Illustrator
- Capture One
- Mailchimp, WordPress, Hootsuite
Graduate Diploma - Museum Studies
The University of Queensland
Bachelor - Fine Arts
Monash University
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