Courtney Bowen
Melbourne,VIC
Summary
I have customer service experience in hospitality, retail and Sales. I describe myself as a self-motivated person with a 'can do' professional attitude with excellent interpersonal skills. An experienced team player, yet able to work autonomously to achieve company KPI's.
I am a self-starter who can manage a multitude of people and roles whilst streamlining processes for all-in return delivering optimal results in minimal time. The Capability to define and deliver an excellent customer service experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service /Internal Sales /administration
Metalcorp Steel
Dandenong South, Vic
09.2014 - 09.2019
- Successfully canvased new business for the company
- Created accounts from existing cash sales
- Helped with office work for the manager and account manager whilst maintaining and growing my role
- Successfully took on the extra role in admin when previous admin resigned
- Cleared and maintained the ledger
- Maintained stock levels on certain product groups
- Maintained stock levels on certain product groups Competently used "SAP" program for order entry, quotes and purchasing.
- Tracked shipments, monitored delivery times and updated customers on the status of their orders.
- Provided helpful information to customers regarding products or services.
- Developed strong relationships with customers through excellent communication skills.
- Processed orders, refunds and exchanges efficiently and accurately.
Customer Service /Internal Sales
Max Pak
Clayton, Vic
05.2013 - 04.2014
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered products to customer locations on time.
- Demonstrated strong communication skills while interacting with customers face-to-face or on the phone.
- Tracked daily sales activities using "Go" Program.
- Resolved customer complaints promptly to maintain positive relationships with customers.
- Processed sales transactions accurately and efficiently.
- Answered, screened and processed high volume of calls daily
- Answered customer questions about products and services and recommended appropriate solutions.
Project Sales
MRC Global
Toorak, VIC
06.2012 - 04.2013
- Developed strong relationships with key customers through regular communication and follow-up.
- Resolved customer complaints regarding sales and service.
- Successfully organised quotes from vendors from all over the world providing the most optimised possible tender for large projects
- Negotiated contracts with vendors to secure optimal pricing for materials and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Internal Sales / Customer Service /Administration Assistant
Apex Building products
Dandenong South, VIC
05.2010 - 04.2012
- Generated invoices for customers upon completion of their orders.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Provided administrative support such as filing documents, organizing files and maintaining records.
- Processed orders, quotes and refunds efficiently and accurately.
- Tracked shipments, monitored delivery times and updated customers on the status of their orders.
- Developed strong relationships with customers through excellent communication skills.
- Answered incoming customer inquiries via phone and email.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Kambrya College
Berwick, VIC12.2010
Skills
- Inventory Management
- Data analysis and Entry
- Invoice Processing
- Administrative Support
- Excellent Customer Service
- Office Administration
- Friendly and compassionate
- Fast Learner
- Critical Thinking
- Adaptable
- works well under pressure
- Experience with "SAP", "AX12" and "GO" programs
- Proficient with Excel, word, and Microsoft office
Affiliations
- Raising sheep on my 5-acre property
- Dog training
- Bodyboarding
- Horse Riding
- Puzzles
- Reading
Certification
- Retail certificate 3
- Sales and business certificate 4
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service /Internal Sales /administration
Metalcorp Steel
09.2014 - 09.2019
Customer Service /Internal Sales
Max Pak
05.2013 - 04.2014
Project Sales
MRC Global
06.2012 - 04.2013
Internal Sales / Customer Service /Administration Assistant
Apex Building products
05.2010 - 04.2012
High School Diploma -
Kambrya College
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