Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Courtney Brown

Irymple

Summary

I am a professional labourer with hands-on experience and readiness for demanding tasks. Skilled in operating machinery, handling materials, maintaining safety standards and meeting and exceeding industry standards.

Strong focus on teamwork and adaptability to changing work conditions and able to work competently autonomously.

I am reliable and results-driven, with keen ability to support team objectives and productivity.

Detail-oriented professional with broad experience, excelling in customer service and conflict resolution. Proven ability to adapt quickly and efficiently, ensuring customer satisfaction and loyalty through effective communication and problem-solving skills.

Experienced with operating heavy machinery and performing manual labor tasks efficiently. Utilizes problem-solving skills to address on-site challenges and ensure project continuity. Knowledge of safety protocols and team collaboration, contributing to successful project outcomes.

I am a proud Gunditjmara person. I have worked within and around my culture to gain knowledge and empower myself and those around me.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Labourer

Chiefs Restorations
08.2024 - Current
  • Mechanical repair.
  • Upholstery maintenance and repair.
  • Worked with rare and one of a kind items and vehicles.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to labourer tasks.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Followed instructions and safety protocols to prevent accidents and injuries.

Labourer

Streamline Tooling Solutions
08.2024 - Current
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Worked to ensure all completed work meets stringent industry standards.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Assisted with fabrication and final delivery of major projects.
  • Floor design and effective use of space.

Customer Service Representative

Woolworths
04.2019 - 11.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cleaner

Airbnb
04.2021 - 10.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.

Receptionist

Gunditjmara Health Clinic
05.2020 - 02.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Pizza Maker

Dominoes Pizza
01.2018 - 03.2019
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.

Education

Year 11

Emmanuel College
Warrnambool, VIC
11-2019

Skills

  • Willingness to learn
  • Attention to detail
  • Safety awareness
  • Heavy lifting
  • Punctual and reliable
  • Customer service
  • Physical strength
  • Team collaboration
  • Equipment maintenance

Certification

  • VIC Driver's License
  • Construction Induction (White Card)
  • Telescopic materials handler operations
  • Responsible Service of Alcohol (RSA)

Interests

  • Growing herbs, vegetables, or fruits in home gardens
  • I like working with my hands and fixing things
  • Automotive and mechanical repair
  • Ambition to travel and have new experiences

Timeline

Labourer

Chiefs Restorations
08.2024 - Current

Labourer

Streamline Tooling Solutions
08.2024 - Current

Cleaner

Airbnb
04.2021 - 10.2021

Receptionist

Gunditjmara Health Clinic
05.2020 - 02.2021

Customer Service Representative

Woolworths
04.2019 - 11.2023

Pizza Maker

Dominoes Pizza
01.2018 - 03.2019

Year 11

Emmanuel College
Courtney Brown