Courtney Challenor
Altona
Summary
Dedicated and compassionate nursing student with a strong foundation in patient care, communication, and organizational management. Over seven years of experience in hospitality and two years in school administration. Excellent interpersonal skills, attention to detail, and ability to thrive in fast-paced, service-oriented environments. Proven ability to manage multiple responsibilities, support diverse teams, and deliver high-quality service. Eager to leverage cross-functional experience and clinical training to contribute to patient-centered healthcare environments.
Overview
9
9
years of professional experience
Work History
School Administrator
NSW Department Of Education
07.2022 - 05.2024
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Served as liaison between parents and students.
- Streamlined school operations by implementing efficient administrative processes and procedures.
- Met with parents of prospective students to discuss student needs and school offerings.
- Boosted student enrollment rates with strategic marketing initiatives and community outreach programs.
- Fostered positive relationships among teachers, students, parents, and other stakeholders through effective communication strategies.
- Verified student grades, attendance and schedules.
- Communicated with parents to encourage active parental participation in education.
AIN
Programmed Health Professionals
07.2021 - 07.2022
- Carefully handled and disposed of biological hazardous materials following strict safety procedures
- Maintained strict aseptic fields when collecting biological samples, minimising staff and patient infection risk
- Trained and mentored new staff to achieve efficiency and maintain daily operational consistency
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Shift Manager
Rashays, Hume Highway Liverpool
05.2019 - 06.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Waitress
Amano Ristorante e Pizzeria
06.2018 - 01.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cross Certified/Shift Supervisor
KFC Crossroads
05.2015 - 07.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed cash and credit card transactions accurately using POS software.
Education
Bachelor of Nursing -
Western Sydney University
07.2025
Completed HSC - undefined
John Edmondson High
01.2018
Skills
- Excellent customer service and communication skills
- Highly organised, ability to adapt to new environments and higher levels of responsibility
- High level of accountability and attention to detail
- Ability to work under pressure, supervised and unsupervised
- Capable of successfully leading teams to deliver results
- Strong work ethic and ability to meet targets and deadlines
- Thorough knowledge of operations of casual, upscale and fine dining venues
- Strong understanding of health and safety polices and the implication on the work environment
- First aid and safety trained with current cardiopulmonary resuscitation and anaphylaxis
- Strong understanding of patient care, patient assessments and ADLs assistance
Timeline
School Administrator
NSW Department Of Education
07.2022 - 05.2024
AIN
Programmed Health Professionals
07.2021 - 07.2022
Shift Manager
Rashays, Hume Highway Liverpool
05.2019 - 06.2021
Waitress
Amano Ristorante e Pizzeria
06.2018 - 01.2021
Cross Certified/Shift Supervisor
KFC Crossroads
05.2015 - 07.2018
Completed HSC - undefined
John Edmondson High
Bachelor of Nursing -
Western Sydney University
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