Courtney Clarke
Burleigh Heads
Summary
Recently moved to the Gold Coast and eager to further develop my barista skills. Dedicated and customer-focused hospitality and retail professional with over 6 years of experience. Proven track record of delivering exceptional customer service and maintaining high standards of efficiency in fast-paced environments. Proficient at collaborating with diverse teams to ensure seamless operations. Possesses exceptional communication skills, a strong understanding of alcohol laws and a commitment to creating positive guest experiences. Known for adaptability, positive attitude, and a keen eye for detail.
Overview
7
7
years of professional experience
Work History
Junior Barista
Plain Sailing
01.2024 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.
- Collaborated with team members to streamline workflow for improved customer service experience.
Bartender
The Village Belle Hotel
12.2023 - 05.2024
- Dedicated and skilled bartender with a proven track record of delivering exceptional service
- My experience at the Village Belle Hotel has equipped me with the ability to thrive in a fast-paced and dynamic environment while delivering outstanding service to diverse clientele
- Cocktail work included
- My strong communication skills, attention to detail, and ability to multitask contribute to the overall success of the bar
- Further developed my adaptability skills by working across different bars within The Village Belle such as the public bar, garden bar and private events and functions.
Bartender
Grosvenor Hotel
12.2023 - 02.2024
- I developed a keen understanding of customer preferences, fostering a friendly and welcoming atmosphere
- Possessing extensive experience in crafting a diverse range of cocktails and beverages, I have consistently provided guests with memorable and enjoyable experiences
- Additionally, I efficiently manage the bar, maintain inventory, and uphold high standards of cleanliness.
Customer Assistant
Tesco
09.2018 - 11.2023
- Conducted investigations into missing items and discrepancies, implementing updates to inventory management systems to enhance product availability data
- Tracked stock levels to optimise sales and team performance, efficiently operating cash registers during peak shopping periods
- Demonstrated excellent customer service, ensuring client satisfaction, while also performing accurate cash counts, anticipating seasonal needs, and enhancing store aesthetics through organised merchandise displays and customised point-of-sale installations.
Bartender
Bar Blanc
09.2022 - 06.2023
- Delivered exceptional customer service by providing a welcoming and friendly atmosphere
- Engaged with patrons, took drink orders, and ensured a positive experience for guests
- Assisted in training new staff members, sharing knowledge of drink preparation, customer service, and standard operating procedures
- Worked collaboratively with bar and restaurant staff to ensure seamless operations
- Communicated effectively with colleagues to expedite service during peak hours.
Supervisor
Kohinoor Indian Restaurant
06.2017 - 10.2018
- Demonstrated strong customer service skills by assessing needs and maintaining quality standards, fostering a friendly atmosphere to enhance guest experiences and promote prolonged visits for increased profitability
- Exhibited patience and a willingness to assist team members, resulting in positive customer feedback and bonuses
- Proactively addressed guest complaints professionally and ensured a smooth flow of service by coordinating effectively with wait staff, hosts, and kitchen staff, with concerns promptly communicated to restaurant management
- Adapted employee rota
- Basic bar skills including spirits, beers and wines
- Daily barista experience.
Education
BSc Accounting and Finance -
Newcastle University
07.2023
Skills
- Interpersonal skills
- Clear verbal and written communication
- Ability to work well in a team
- Efficient handling of tasks during busy periods
- Precision in delivery services
- Flexibility to handle unexpected situations
Timeline
Junior Barista
Plain Sailing
01.2024 - 05.2024
Bartender
The Village Belle Hotel
12.2023 - 05.2024
Bartender
Grosvenor Hotel
12.2023 - 02.2024
Bartender
Bar Blanc
09.2022 - 06.2023
Customer Assistant
Tesco
09.2018 - 11.2023
Supervisor
Kohinoor Indian Restaurant
06.2017 - 10.2018
BSc Accounting and Finance -
Newcastle University
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