Courtney Cooper

Operate as cabin crew on the Fokker 100, AirBus A320 & A319

Operate on an aircraft within a team and assist with the comfort of passengers.

• Operate as Cabin Crew on Dash-100 & Dash-300 aircrafts.
• Operate on aircrafts as a solo cabin crew and within a team.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Answered passenger questions and provided solutions to issues arising during flights.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Ensured safety and comfort of customers onboard aircraft.
• Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Developed strong rapport with customers and created positive impression of business.
• Listened to customer needs and desires to identify and recommend optimal products.
• Prioritized helping customers over completing other routine tasks in store.
• Managed efficient cash register operations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.