Courtney Crapp
Mount Sheridan,Australia
Summary
I am a dynamic individual whose passion for community engagement has been a driving force since my teenage years. My commitment to making a difference shines through my active participation in initiatives like Relay for Life and local community sausage sizzles. My enthusiasm for people is matched by my deep sense of empathy, enabling me to connect with others and contribute positively to the community. With a heart for service and a drive to inspire, I am dedicated to bringing energy and compassion to every endeavor.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Solahart
Cairns, QLD
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Apprentice Hairdresser
AKT HAIRTRENDZ
Cairns
11.2023 - Current
- Demonstrated exceptional client service skills as a1st Year Apprentice Hairdresser, ensuring a warm welcome and efficient escorting of clients to their appointments
- Expertise in hospitality services, providing clients with refreshments such as tea and coffee to enhance their salon experience
- Proficient in managing appointment schedules, including booking, rescheduling, and canceling appointments via telephone
- Responsible for inventory management, including accurate stocktaking and orderly restocking of salon products
- Developed hands-on experience in hair styling techniques, specializing in blow-drying and coloring
- Blending services for a diverse clientele
Sales Team Member
DOTTI
Cairns
11.2023 - 03.2024
- Conducted accurate stocktakes by scanning apparel to ensure inventory levels aligned with on-floor merchandise
- Maintained store presentation through comprehensive cleaning routines, including dusting shelves, polishing mirrors in fitting rooms, and organizing clothing by size
- Executed end-of-day procedures, including till reconciliation, cash handling, secure banking preparations, and store lock-up
- Provided exceptional customer service, fielded calls from head office, and liaised with various Dotti departments to resolve customer inquiries
Apprentice Hair Dresser
ARTISTRY OF HAIR
Cairns
01.2022 - 01.2023
- Demonstrated exceptional client service skills as a1st Year Apprentice Hairdresser, ensuring a warm welcome and efficient escorting of clients to their appointments
- Expertise in hospitality services, providing clients with refreshments such as tea and coffee to enhance their salon experience
- Proficient in managing appointment schedules, including booking, rescheduling, and canceling appointments via telephone
- Responsible for inventory management, including accurate stocktaking and orderly restocking of salon products
- Developed hands-on experience in hair styling techniques, specializing in blow-drying and coloring services for a diverse clientele
Education
Higher National Certificate - Hairdressing
ARDOR COLLEGE
CairnsSteps Program - Diploma of Nursing
CENTRAL QUEENSLAND UNIVERSITY
CairnsCertificate II in Tourism - undefined
SEJUMI INSTITUTION OF FURTHER EDUCATION
CairnsSecondary Education - undefined
TRINITY ANGLICAN SCHOOL
Higher National Diploma - Nursing
CQU
CairnsSkills
- PUNCTUAL
- PEOPLE PERSON
- GOOD WITH COMMUNICATION
- FAST LEARNER
- EXCELLENT CUSTOMER SERVICE
- EXCELLENT TIME MANAGEMENT SKILLS
LANGUAGES
ENGLISH
Hobbies and Interests
RELAY FOR LIFE, COMMUNITY SAUSAGE SIZZLES, SOCCER
Certification
Blue card for working with children
Timeline
Receptionist
Solahart
08.2024 - Current
Apprentice Hairdresser
AKT HAIRTRENDZ
11.2023 - Current
Sales Team Member
DOTTI
11.2023 - 03.2024
Apprentice Hair Dresser
ARTISTRY OF HAIR
01.2022 - 01.2023
Higher National Certificate - Hairdressing
ARDOR COLLEGE
Steps Program - Diploma of Nursing
CENTRAL QUEENSLAND UNIVERSITY
Certificate II in Tourism - undefined
SEJUMI INSTITUTION OF FURTHER EDUCATION
Secondary Education - undefined
TRINITY ANGLICAN SCHOOL
Higher National Diploma - Nursing
CQU