Courtney Croudson
Ballina,NSW
Summary
I am knowledgeable and dedicated customer service professional with 7 years experience in the industries of customer service and retail. I am a team player with outgoing, positive demeanour and proven skills in establishing rapport with clients and always striving to exceed customers expectations. I am passionate about enhancing customer experiences by understanding customer needs and providing customised solutions to maintain customer satisfaction.
Overview
10
10
years of professional experience
Work History
Pharmacy Assistant
Priceline Pharmacy
12.2023 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported office efficiency by performing clerical tasks such as answering email enquiries, photocopying, scanning, and faxing documents
- Updated computer system with current customer, payment and inventory information.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Experience Associate
Universal Store
Eagle Farm, QLD
04.2023 - 12.2023
- Delivered exceptional customer service to every customer and creating welcoming, positive experiences
- Exhibited professionalism when speaking with clients and staff both in person and over virtual platforms.
- Utilised telephone, online chat, and email platforms to deliver outstanding customer service.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Investigated and resolved customer inquiries and complaints quickly.
Call Centre Customer Service Representative
Youi Insurance
Sunshine Coast, QLD
05.2022 - 04.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Investigated and resolved customer inquiries and complaints quickly.
Retail Sales Assistant
The Source Bulk Foods
Caloundra, QLD
08.2015 - 05.2022
- Ensuring that all customers receive excellent service and are provided with prompt and courteous service
- Assisting customers with questions, needs and purchases
- Completing each transaction in a quick and efficient manner
- Cleaning shelves, counters, floors etc
- Greeting each customer that comes into the store in a warm manner
- Preparing merchandise for display
- Assisting with deliveries and physical inventory counts
- Conducting open and close procedures
Education
High School Certificate -
CALOUNDRA STATE HIGH SCHOOL
Caloundra12.2017
Skills
- Strong customer service and communications skills
- Friendly and empathetic
- Great computer literacy
- Quick learner
- Hardworking and proactive
- Experience in fast paced environments
- Conflict Resolution
- Time Management
References
Can provide upon request
Timeline
Pharmacy Assistant
Priceline Pharmacy
12.2023 - Current
Customer Experience Associate
Universal Store
04.2023 - 12.2023
Call Centre Customer Service Representative
Youi Insurance
05.2022 - 04.2023
Retail Sales Assistant
The Source Bulk Foods
08.2015 - 05.2022
High School Certificate -
CALOUNDRA STATE HIGH SCHOOL