Courtney Davies

My position as a personal assistant within a specialist setting has strengthened interdepartmental collaboration through sound understanding and prioritisation of cliental needs. Principally, my aptitude for patient-focused care has been demonstrated by the following;

• Proficient liaison between internal/external departments, enabling seamless scheduling of patient procedures and follow-up appointments.
• Managed clinic expenses by tracking expenditures, reconciling accounts and submitting accurate expense reports in a timely manner.
• Streamlined customer relationships through efficient responses to complex inquiries, contributing to patient satisfaction rates of 95%

My role as a volunteer archivist for the Wanneroo Regional Museum involves collaboration with multidisciplinary teams to preserve, negotiate and convey hidtorical narrative to the public. This position necessitates efficirnt computer literacy and interpersonal skills with responsibilities encompassing the following;

• Safeguarding intellectual property rights through meticulous cataloguing and adherence to legal guidelines concerning copywright restrictions when providing access to archival material.
• Mentoring junior volunterts in best practices and professional standards, fostering a supportive environment for career growth and development.
• Advising and supporting visitors on how to access, interpret and use archives; namely, independently conducting school excursions and group tours.

As a medical receptionist at Glengarry Private Hospital I have demonstrated prowess within autonomous and team-oriented environments, elevating patient satisfaction rate to 89%. My position necessitates a methodical approach and adherence to confidentiality regulations while maintaining a professional, empathetic demeanour. This role has allowed me to exhibit the following;

• Sound written and verbal communication skills with prospective patients, internal departments and health funds; enabling accurate co-ordination of specialist referrals and verification of insurance coverage.
• Surpassing independent output expectations, streamlining hospital productivity and revenue.
• Managing multi-line phone systems, patient scheduling and billing procedures; ensuring completion of tasks in an efficient and timely manner.

My position as a waitress/bartender for The Sovereign Arms required establishing a hygienic, welcoming environment; namely, ensuring rapport with regular customers through engagement and attentiveness to their preferences. This role consolidated my multi-tasking abilities and enabled proficient demonstration of the following;

• Maintaining order accuracy through clear communication with kitchen staff and sound menu knowledge to sufficiently answer questions regarding ingredients, dietrary restrictions and allergies.
• Collaborating with team members to balance multiple tables during peak hours, consistently providing prompt service.
• Organising bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

As a cafe attendant/barista at Zone Bowling, I showcased exceptional time-management skills within a fast-paced, team-oriented enviornment. This front-of-house/back-of-house position required proficient demonstration of the following;

• Mitigating health violations by ensuring adherence to food safety regulations and routine sanitisation of the facility.
• Conducting opening, closing and shift change duties, encapsulating reconciling the cash drawer to discern and resolve discrepancies.
• Supporting management in achieving monthly sales targets by actively promoting new products or limited-time offers to customers.