Courtney Luttgens
Melbourne,VIC
Summary
Dynamic Salon Manager and Senior Hairdresser with a proven track record at The Rosy Blonde, enhancing customer loyalty through exceptional service and employee development. Skilled in decision-making and problem-solving, adept at managing operations and staff training. Demonstrates strong reception skills and a commitment to professionalism, significantly contributing to business growth and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Salon Manager
Confidential
12.2024 - Current
- Provided exceptional services to clients, including but not limited to: Reception duties, scheduling appointments, administration, consulting, colouring/cutting & styling hair.
- Controlled inventory by tracking expenses, purchases, and retail.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Senior Hairdresser
The Rosy Blonde
12.2023 - 12.2024
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
Pharmacy Assistant
Wandong Pharmacy
05.2021 - 12.2023
- Handled all reception enquiries, including but not limited to: Greeting clients both over the phone and face to face, finalising sales through software.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Education
Certificate III In Hairdressing -
Marjorie Milner College
Melbourne, VICYear 10 Completion -
Plenty Valley Christian College
Melbourne, VICS2 S3 in Pharmacy
Melbourne, VICSkills
- Reception skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
Timeline
Salon Manager
Confidential
12.2024 - Current
Senior Hairdresser
The Rosy Blonde
12.2023 - 12.2024
Pharmacy Assistant
Wandong Pharmacy
05.2021 - 12.2023
Certificate III In Hairdressing -
Marjorie Milner College
Year 10 Completion -
Plenty Valley Christian College
S2 S3 in Pharmacy
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