Courtney Dawes
Brisbane
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
Work History
Retail Marketing Manager & Assistant Store Manager
Scotch & Soda
03.2023 - Current
- Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
- Measured marketing program effectiveness via regular monitoring of KPIs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Manager
Polo Ralph Lauren
08.2018 - 03.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Saba
07.2014 - 08.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Bachelor of Business - Marketing
Open University
Brisbane, QLD2024
Australian Institute of Creative Design
Brisbane, QLD2012
Skills
- Effective Working Relationships
- Staff Coaching and Training
- Sales and Marketing
- Retail Operations
- Merchandising
- Reporting and Performance Analysis
- Retail Industry Experience
- Project Management
- Social Media Platforms
- Business Opportunity Development
Additional Information
InDesign, Photoshop, MS/Mac Word, Excel and PowerPoint
Timeline
Retail Marketing Manager & Assistant Store Manager
Scotch & Soda
03.2023 - Current
Store Manager
Polo Ralph Lauren
08.2018 - 03.2023
Store Manager
Saba
07.2014 - 08.2018
Bachelor of Business - Marketing
Open University
Australian Institute of Creative Design
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