COURTNEY EBEJER
Guildford,NSW
Summary
Experienced team leader with extensive background in hospitality and customer service. Skilled in developing and maintaining strong relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training and development. Successful in creating a positive, team-oriented work environment that fosters employee growth and development. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
My Tax Refund Today
Parramatta, New South Wales
07.2024 - Current
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
Fast Food Manager
Red Rooster
Guildford, NSW
08.2017 - 07.2024
- Trained employees on proper food preparation techniques according to company guidelines
- Provided leadership to staff by setting expectations, delegating tasks, providing feedback and resolving conflicts
- Performed daily store opening and closing duties including cash handling and reconciliations
- Ensured the highest level of customer service was maintained at all times by addressing customer complaints promptly
- Adhered strictly to safety protocols when handling hazardous materials such as cleaning supplies or cooking equipment
- Established and enforced sanitation standards to ensure compliance with health regulations
- Motivated staff members by recognizing achievements both publicly and privately
- Assessed employee performance on a regular basis and provided constructive feedback for improvement
- Maintained up-to-date knowledge of menu items, ingredients, promotions, policies, procedures and pricing structures
- Cultivated relationships with customers through effective communication and problem-solving techniques.
Education
High School Diploma -
Jamison High School
NSW10.2016
Skills
- Shift Management
- Food Service Background
- Food Production Management
- Cooking Procedures
- Food Preparation and Safety
- Kitchen Equipment Operation
- Hiring and Training
- Account updating
- Complaint resolution
- Call Management
- Customer Relationship Management (CRM)
- Customer Service
References
References available upon request
Timeline
Customer Service Representative
My Tax Refund Today
07.2024 - Current
Fast Food Manager
Red Rooster
08.2017 - 07.2024
High School Diploma -
Jamison High School
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