Courtney Grant
St Kilda,VIC
Summary
A hardworking and motivated individual with over 15 years experience leading teams in retail and aviation industries. A passion for people development, visual merchandising and business acumen. Ability to deliver in fast paced environments and meet key performance indicators. Committed to creating a work environment that inspires team members to learn and discover passions of their own. Exceeds guest and team expectations by demonstrating integrity, transparency and respect.
Overview
15
15
years of professional experience
Work History
Store Manager
Lululemon Chapel Street
10.2023 - Current
- Establish a vision for the store and cascade to team members to action.
- Develop a strong diverse team that includes team members with varying experiences, backgrounds, and skillsets to drive store operations in line with local and global priorities.
- Create and foster an inclusive store environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for the team and guests.
- Manage the store's hiring processes.
- Plan and prepare team member schedule according to labour requirements, availability and budget considerations.
- Support ongoing learning and development of all team members by consistently and equitable providing coaching, feedback and training, and addressing performance concerns.
- Support team members to ensure a great guest experience that values guest's time, including assessing guest needs, providing technical product education, supporting in-store transactions and omnichannel programs.
- Plan floor coverage and make decisions to maintain efficiency and effectiveness of floor operations.
- Address emergent issues, including guest escalations and emergency requests.
- Manage the store's profit and loss in accordance with goals.
- Plan and execute store strategy through periodic review and planning processes; create annual plans regarding community, recruiting and people; review quarterly sales planning.
- Perform work in accordance with applicable policies, procedures and laws or regulations.
- Manage inventory by monitoring product levels, ensuring accuracy of inventory counts, and coordinating product deliveries in line with VM strategy.
- Establish and maintain local relationships with Ambassadors, sweat leaders and other external parties by identifying, selecting, training, and facilitating relationship building with guests and team.
Assistant Manager
Lululemon Emporium
08.2022 - 10.2023
- Implement the Store Manager's vision for the store and cascade to the team members to action.
- Provide floor leadership to team members by planning floor coverage and making decisions to maintain efficiency and effectiveness of floor operations.
- Resolve guest feedback and take appropriate action to address in order to 'make it right' for guests.
- Support ongoing learning and development of Key Leaders and Educators consistently and equitable by providing coaching, feedback and training, career guidance and addressing performance concerns.
- Manage sell through by monitoring product levels, ensuring accuracy of inventory counts, and coordinating product deliveries in line with VM strategies.
- Maintain strategic product presentation/VM by performing product recovery, restock, destock or minor VM changes.
- Manage store inventory processing according to company standards.
KEY CITY VISUAL MERCHANDISING LEAD - MELBOURNE
Lululemon Athletica
04.2022 - 10.2023
- Partners with Store Managers and Regional Managers to develop store Visual Merchandising leads and teams; participates in store walk throughs and provides feedback and in the moment coaching
- Streamlined internal communication processes within the visual merchandising team, resulting in increased efficiency and improved collaboration between departments.
- Trained and supervised a team of visual merchandisers, consistently meeting or exceeding company standards for productivity and presentation quality.
KEY LEADER/ VISUAL MERCHANDISING LEAD
Lululemon Camberwell
10.2020 - 08.2022
CABIN MANAGER / FLIGHT ATTENDANT
Virgin Australia Airlines
05.2010 - 10.2020
- Joined Virgin Australia as a Flight Attendant in 2010 and within 6 months was promoted to Inflight Support Crew
- In 2012, due to excellent performance and work ethic was promoted to Cabin Manager
- Collaborated with flight crew for seamless operations and improved efficiency during flights.
- Implemented safety protocols, ensuring compliance with airline regulations and maintaining a secure environment for passengers.
- Developed strong relationships with frequent flyers, facilitating loyalty program benefits and enhancing overall brand perception among customers.
- Led pre-flight briefings for cabin crew members, outlining expectations and responsibilities for each flight.
- Delivered exceptional customer service while handling diverse passenger needs, including medical emergencies or personal assistance requests.
Education
BACHELOR OF BUSINESS - MARKETING
Swinburne University of Technology
01.2016
BACHELOR OF BUSINESS ADMINISTRATION -
University of Wollongong
01.2008
DIPLOMA OF HOSPITALITY MANAGEMENT -
Tafe NSW
01.2007
Skills
- Leadership
- Relationship building and management
- Retail Operations
- Recruitment and hiring
- Training and mentoring
- Problem-Solving
- Highly motivated
- Organisation
References
Provided Upon Request
Timeline
Store Manager
Lululemon Chapel Street
10.2023 - Current
Assistant Manager
Lululemon Emporium
08.2022 - 10.2023
KEY CITY VISUAL MERCHANDISING LEAD - MELBOURNE
Lululemon Athletica
04.2022 - 10.2023
KEY LEADER/ VISUAL MERCHANDISING LEAD
Lululemon Camberwell
10.2020 - 08.2022
CABIN MANAGER / FLIGHT ATTENDANT
Virgin Australia Airlines
05.2010 - 10.2020
BACHELOR OF BUSINESS ADMINISTRATION -
University of Wollongong
DIPLOMA OF HOSPITALITY MANAGEMENT -
Tafe NSW
BACHELOR OF BUSINESS - MARKETING
Swinburne University of Technology
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