Summary
Overview
Work History
Education
Skills
Websites
Timeline
References
Generic

Courtney Grant

St Kilda

Summary

A hardworking and motivated individual with over 15 years experience leading teams in retail and aviation industries. A passion for people development, RBE and business acumen. Ability to deliver in fast paced environments and meet key performance indicators. Committed to creating a work environment that inspires team members to learn and discover passions of their own. Exceeds guest and team expectations by demonstrating integrity, transparency and respect.

Overview

15
15
years of professional experience

Work History

In Region Merchandise Manager

Lululemon Athletica
06.2025 - Current
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Coordinated cross-functional teams to execute successful product launches within tight deadlines.
  • Analyzed industry trends to develop relevant offerings.
  • Analyzed sales data to identify trends, gauge product performance, and inform future purchasing decisions.
  • Ensured seamless integration of new products into existing assortments through thorough analysis of customer preferences and market trends.
  • Monitored competitor activities to stay current on industry developments and adjust merchandising tactics as needed.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.

Store Manager

Lululemon Chapel Street
10.2023 - Current
  • Establish a vision for the store and cascade to team members to action.
  • Develop a strong diverse team that includes team members with varying experiences, backgrounds, and skillsets to drive store operations in line with local and global priorities.
  • Create and foster an inclusive store environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for the team and guests.
  • Manage the store's hiring processes.
  • Plan and prepare team member schedule according to labour requirements, availability and budget considerations.
  • Support ongoing learning and development of all team members by consistently and equitable providing coaching, feedback and training, and addressing performance concerns.
  • Support team members to ensure a great guest experience that values guest's time, including assessing guest needs, providing technical product education, supporting in-store transactions and omnichannel programs.
  • Address emergent issues, including guest escalations and emergency requests.
  • Manage the store's profit and loss in accordance with goals.
  • Plan and execute store strategy through periodic review and planning processes; create annual plans regarding community, recruiting and people; review quarterly sales planning.
  • Establish and maintain local relationships with Ambassadors, sweat leaders and other external parties by identifying, selecting, training, and facilitating relationship building with guests and team.

Assistant Manager

Lululemon Emporium
08.2022 - 10.2023
  • Implement the Store Manager's vision for the store and cascade to the team members to action.
  • Provide floor leadership to team members by planning floor coverage and making decisions to maintain efficiency and effectiveness of floor operations.
  • Resolve guest feedback and take appropriate action to address in order to 'make it right' for guests.
  • Support ongoing learning and development of Key Leaders and Educators by providing coaching, feedback and training, career guidance and addressing performance concerns.
  • Manage sell through by monitoring product levels, ensuring accuracy of inventory counts, and coordinating product deliveries in line with RBE strategies.
  • Manage store inventory processing according to company standards.

KEY CITY VISUAL MERCHANDISING LEAD - MELBOURNE

Lululemon Athletica
04.2022 - 10.2023
  • Partners with Store Managers and Regional Managers to develop store Visual Merchandising leads and teams; participates in store walk throughs and provides feedback and in the moment coaching
  • Streamlined internal communication processes within the visual merchandising team, resulting in increased efficiency and improved collaboration between departments.
  • Trained and supervised a team of visual merchandisers, consistently meeting or exceeding company standards for productivity and presentation quality.

KEY LEADER/ VISUAL MERCHANDISING LEAD

Lululemon Camberwell
10.2020 - 08.2022

CABIN MANAGER / FLIGHT ATTENDANT

Virgin Australia Airlines
05.2010 - 10.2020
  • Collaborated with flight crew for seamless operations and improved efficiency during flights.
  • Implemented safety protocols, ensuring compliance with airline regulations and maintaining a secure environment for passengers.
  • Developed strong relationships with frequent flyers, facilitating loyalty program benefits and enhancing overall brand perception among customers.
  • Led pre-flight briefings for cabin crew members, outlining expectations and responsibilities for each flight.
  • Delivered exceptional customer service while handling diverse passenger needs, including medical emergencies or personal assistance requests.
  • Was promoted to Cabin Manager within 1.8years due to excellent performance.

Education

BACHELOR OF BUSINESS - MARKETING

Swinburne University of Technology
Hawthorn, VIC
01.2016

BACHELOR OF BUSINESS ADMINISTRATION -

University of Wollongong
01.2008

DIPLOMA OF HOSPITALITY MANAGEMENT -

Tafe NSW
01.2007

Skills

  • Leadership
  • Relationship building and management
  • Retail Operations
  • Recruitment and hiring
  • Inventory management
  • Training and mentoring
  • Problem-Solving
  • Agility
  • Organisation

Timeline

In Region Merchandise Manager

Lululemon Athletica
06.2025 - Current

Store Manager

Lululemon Chapel Street
10.2023 - Current

Assistant Manager

Lululemon Emporium
08.2022 - 10.2023

KEY CITY VISUAL MERCHANDISING LEAD - MELBOURNE

Lululemon Athletica
04.2022 - 10.2023

KEY LEADER/ VISUAL MERCHANDISING LEAD

Lululemon Camberwell
10.2020 - 08.2022

CABIN MANAGER / FLIGHT ATTENDANT

Virgin Australia Airlines
05.2010 - 10.2020

BACHELOR OF BUSINESS ADMINISTRATION -

University of Wollongong

DIPLOMA OF HOSPITALITY MANAGEMENT -

Tafe NSW

BACHELOR OF BUSINESS - MARKETING

Swinburne University of Technology

References

Provided Upon Request

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