COURTNEY HATHWAY
Wodonga,VIC
Summary
Successful Cafe Supervisor leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service and hospitality industries.
Overview
11
11
years of professional experience
Work History
Café and Bar Assistant / Airport Cafe Supervisor
Albury Airport
06.2022 - Current
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Established open communication channels within the team, allowing for prompt resolution of issues and fostering a collaborative work environment.
- Assessed staffing needs and recruited new staff when needed.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Managed financial transactions accurately, maintaining detailed records for accounting purposes.
- Ensures all health regulations are met by implementing and enforcing strict food and safety practices.
Customer Service Representative
Save Rent-a-Car & Truck
11.2021 - 06.2022
- Managed the West Gosford location on my own
- Used online marketing tools to bring in new customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Addressed guest complaints and resolved issues to promote satisfaction
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Customer Service Representative
Coles Express
08.2019 - 11.2021
- Processed fuel and merchandise transactions by operating POS systems with accuracy
- Maintained inventory of all saleable items
- Checked customer identification for tobacco sales
- Aided customers unfamiliar with fuelling vehicles, demonstrating appropriate measures for pumping fuel
- Removed safety hazards, soiled items, and trash from customer areas
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Worked flexible schedule and extra shifts to meet business needs.
Bartender
Woy Woy Bowling Club
12.2018 - 08.2019
- Communicated product knowledge to facilitate guest decision making
- Created a welcoming environment for members/ visiting guests
- Completed opening/ closing duties, including restocking items and opening/ closing the cash, poker machine TAB & Keno drawers
- Created memberships
- Checking identification to verify age requirements for purchase of alcohol
- Consistently kept bar and gaming room clean and sanitary.
Box Office Attendant
Luna Park Sydney
09.2016 - 08.2019
- Assisted customers in choosing seats, guiding, and recommending options via seating map
- Printed tickets, checking accuracy of date, time, and seat numbers before giving to customers
- Created and maintained reports of sold tickets and payments received
- Mentored new hires, resulting in stronger staff development and increased productivity
- Performed pre and post event tasks such as organising supplies, breaking down areas, and cleaning facilities.
Bartender
Ocean Beach Hotel
06.2018 - 11.2018
- Correctly paid players their gambling winnings
- Delivered food and beverage service to guests
- Consistently kept bar and gaming room clean and sanitary
- Participated in bar incentives and contests to drive sales
- Demonstrated leadership as a trainer to all new employees
- Completed opening/ closing duties, including restocking items and opening/ closing the cash drawer.
Crew Trainer
McDonalds
04.2013 - 07.2018
- Exceptional customer service while taking orders and handling money
- Covered stations of the restaurant as necessary; would open extra cashiering station to accommodate more customers, work in the kitchen to bring out food faster and in an orderly manner, assist in the drive-through booth or manage the store’s floor operations
- Received delivered supplies and moved inventory to designated areas
- Worked overnights and very early mornings.
Education
First Aid Certificate
SmartLink Training
Albury, NSW2024
CPR Certficate
SmartLink Training
Albury, NSW2024
RSA, RCG & Bar Skills
BarMax
2014
High School Diploma -
Brisbane Water Secondary College
Woy Woy, NSW2013
Certificate II - Live Production, Theatre & Events
TAFE NSW
2013
Certificate II - Screen & Media
TAFE NSW
2013
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Schedule Preparation
- Microsoft Office
- Customer Service
- Inbound and Outbound Calling
- Ordering Software
- Data Entry
- Customer Data Confidentiality
Timeline
Café and Bar Assistant / Airport Cafe Supervisor
Albury Airport
06.2022 - Current
Customer Service Representative
Save Rent-a-Car & Truck
11.2021 - 06.2022
Customer Service Representative
Coles Express
08.2019 - 11.2021
Bartender
Woy Woy Bowling Club
12.2018 - 08.2019
Bartender
Ocean Beach Hotel
06.2018 - 11.2018
Box Office Attendant
Luna Park Sydney
09.2016 - 08.2019
Crew Trainer
McDonalds
04.2013 - 07.2018
First Aid Certificate
SmartLink Training
CPR Certficate
SmartLink Training
RSA, RCG & Bar Skills
BarMax
High School Diploma -
Brisbane Water Secondary College
Certificate II - Live Production, Theatre & Events
TAFE NSW
Certificate II - Screen & Media
TAFE NSW
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