Courtney Henderson
Bayswater,VIC
Summary
Accomplished professional with expertise in multi-site management, team leadership, client relationship management and executive administration. Experienced in event coordination and stakeholder engagement, with a strong record of driving operational efficiency and delivering high-quality outcomes. Demonstrated commitment to community advocacy and advancing initiatives that create meaningful impact.
Overview
11
11
years of professional experience
Work History
Team Leader & Executive Support
Smarter Communities (VBCS)
, VIC & SA
08.2021 - Current
- Continuing to provide high-level administration support to senior and executive leadership.
- Led the successful integration of Victorian and South Australian office operations, creating a unified cross-state operational structure.
- Management of day-to-day operations of both state offices including event planning, inventory and supply management, stakeholder coordination and core office management functions.
- Lead, coach and support a team of 12 assistants to achieve operational and performance targets, with a focus on implementing processes to enhance the customer experience. This includes onboarding, training and upskilling of team members.
- Manage performance issues with a supportive and solutions-focused approach, utilising data metrics.
Assistant Community Manager
Smarter Communities (VBCS)
Melbourne, VIC
08.2020 - 07.2021
- Provided high-level operational and administrative support to senior leadership. Including coordinating travel, financial mangement, managing calendars, meeting preparation and minutes.
- Served as the primary point of contact for key stakeholders, managing communication across email, telephone, and face-to-face channels.
- Coordinated contractors and ensured compliance with Body Corporate legislation and procedures.
- Maintained strong client relationships through professional, proactive communication.
Part Time Employee
Blooms on Brice
05.2015 - 07.2020
- Provided exceptional customer service, responding to client inquiries via phone, email, and in-person.
- Prepared floral arrangements and managed stock, including unpacking, restocking, pricing and inventory tracking.
- Handled cash and credit transactions accurately and efficiently.
- Managed invoices, documentation and problem-solving tasks to support smooth business operations.
- Maintained a clean, safe and hygienic workplace.
- Immersed in the small business culture, contributing to long-term client relationships and daily operations.
Education
Bachelor of Commerce - Present -
Deakin University
03-2023
High School Diploma - VCE program
Aquinas College
Ringwood10-2017
Completed grades 2-6 -
Australian International School Singapore
Singapore12-2011
Skills
- Diplomatic communication
- Leadership and management
- Strategic planning and problem solving
- Training and Development
- Microsoft Office suite
- Mac OS applications
- Basic accounting principles
- Excel proficiency
- Dynamics 365 expertise
- Google Workspace applications
Affiliations
• Youth Cancer Advocacy Board (YCAB)
- Collaborated with healthcare professionals, researchers, and community stakeholders to improve access to care, education, and emotional support
- Participated in advocacy campaigns and provided feedback on initiatives to enhance patient and survivor outcomes
- Amplified youth voices through effective communication and teamwork, promoting positive change within the cancer care community
- Collaborated with healthcare professionals, researchers, and community stakeholders to improve access to care, education, and emotional support
- Participated in advocacy campaigns and provided feedback on initiatives to enhance patient and survivor outcomes
- Amplified youth voices through effective communication and teamwork, promoting positive change within the cancer care community
Accomplishments
- 7News Victorian Young Achiever Awards
As a member of YCAB, I am proud to have contributed to our board’s recognition with the Group Achievement Award at the Victorian Young Achiever Awards, honouring our commitment and impactful work to improve treatment and support for young cancer patients and their families.
Timeline
Team Leader & Executive Support
Smarter Communities (VBCS)
08.2021 - Current
Assistant Community Manager
Smarter Communities (VBCS)
08.2020 - 07.2021
Part Time Employee
Blooms on Brice
05.2015 - 07.2020
Bachelor of Commerce - Present -
Deakin University
High School Diploma - VCE program
Aquinas College
Completed grades 2-6 -
Australian International School Singapore