Courtney Hetherington
Thornton,NSW
Summary
Agile and adaptable team leader with management history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Ready to apply 10 years customer service experience to a challenging long-term position.
Overview
12
12
years of professional experience
Work History
Assistant Manager Trainee
Best & Less
Maroochydore/Northlakes, QLD
04.2015 - 04.2020
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Worked closely with employees and customers to effectively manage daily operations.
- Monitored daily cash discrepancies, inventory shrinkage.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Exhibited excellent people skills during interaction with employees and customers.
- Maintained quality brand image exposure in alignment with corporate standards.
- Controlled store inventory and reviewed cash handling and operations reports.
- Created visual store strategy based on market trends.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Assisted in recruiting, hiring and training of team members.
Sales Assistant
Sales Assistant
Maroochydore/Kawana/Gympie, QLD
04.2008 - 03.2015
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Provided pricing information to customers regarding specific products.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Opened new merchandise and stocked sales floor racks and shelves.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
- Accepted and processed product returns.
- Processed credit and debit card payments to complete purchasing experience.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
Senior Secondary Certificate of Education -
Nambour State High
Certificate IV - Retail Management
Australian Retail College
01.2015
Certificate III - Retail
Australian Retail College
2010
Skills
- Customer service
- Problem resolution
- Employee training
- Team Leadership
- Communication skills
- Product and service sales
- Stocking and replenishing
- Merchandising
Timeline
Assistant Manager Trainee
Best & Less
04.2015 - 04.2020
Sales Assistant
Sales Assistant
04.2008 - 03.2015
Senior Secondary Certificate of Education -
Nambour State High
Certificate IV - Retail Management
Australian Retail College
Certificate III - Retail
Australian Retail College