Courtney Higgins
Mullumbimby,NSW
Summary
Hello there! I am a competent, courteous, well rounded individual with a positive work ethic who operates well in a team environment and individually. I highly regard myself as a compassionate and empathetic person. Myself and others, would say that I am determined, reliable, organised and self motivated. Most importantly, as a Support Worker, genuinely my passion for making a difference in participants lives by providing them with essential life skills and opportunities to adapt and thrive in their community.
Overview
6
6
years of professional experience
Work History
Disability Support Worker
Sole Trader
05.2020 - Current
- Active overnight shifts where I am supporting participants in their home. Maintaining a clean living space by solely completing household tasks such as laundry, meal preparation, and cleaning their home.
- Being ready and available when the participant wakes up and needs support to get back to sleep, brought to baseline and to be comfortable in going back to bed/sleep.
- 24/7 care when the participants family goes away on holiday.
- Developed strong interpersonal relationships with participants, their families and earning their trust and respect through consistent empathy, communication and understanding.
- Provide assistance in daily living activities by dressing, bathing, and toileting participants.
- Drive participants safely to social activities and appointments.
Disability Support Worker
Supported Independent Living - Aruma
05.2020 - 02.2023
- Provided assistance in daily living activities by dressing, bathing, and toileting participants.
- Developed strong interpersonal relationships with participants, earning their trust and respect through consistent empathy and understanding.
- Supported participants in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for participants with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily case notes with care actions, participant behaviours, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided upmost care and maintaining of life in Palliative care in the SIL.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Active night shifts monitoring participants, administering medication and responding to behavioural issues throughout the night.
Client Intake Manager
Glasswing Therapy
03.2019 - 05.2020
- Manage the operational aspects of the intake service and team.
- Respond promptly and sensitively to requests for services.
- Thorough knowledge and understanding of the NDIS and relevant legislation.
- Building and maintaining positive collaborative relationships with other agencies, support coordinators, plan managers, LAC's and NDIS planners.
- Calendar management, rescheduling and organisation of clinicians calendars.
- Assisting with preparation of funding and coordination of supports.
- Assess potential clients to establish what service is best suited to meet their current needs.
- Managing the intake folders and intake list.
- Creating and maintaining clients files.
- Training of new staff.
- General office duties.
Disability Support Worker
LiveBetter
06.2018 - 06.2019
- Support clients to participate in age appropriate activities and tasks including employment, in home support and community access.
- Provide direct care assistance to each client in accordance with their service plan and ensure they were working towards their individual goals.
- Work in accordance with the medication administration policy, work health and safety procedures and clients rights policies including privacy and confidentiality.
- Monitor the safety and well-being of the clients and report any concerns to the manager.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Completing all mandatory reports accurately and comprehensively.
Education
Diploma of Counselling -
TAFE NSW
Bachelor of Communications and Media -
Southern Cross University
01.2013
Higher School Certificate -
Port Macquarie High School
01.2005
Skills
- First Aid and CPR Certified
- Training in Epilepsy and administering Midazolam
- Independent Living Support
- Personal Care
- Working with Children Check
- National Criminal Record Check
- Full Australian Drivers license & Comprehensive Insurance for own vehicle
- Proficient Computer skills - Microsoft Word, Excel, Microsoft Office, Apple technology
References
- Todd Tengstrom, Team Leader at Aruma, 0415737669
- Jessica Dines, HR Manager - Glasswing Therapy, 0455380737
Timeline
Disability Support Worker
Sole Trader
05.2020 - Current
Disability Support Worker
Supported Independent Living - Aruma
05.2020 - 02.2023
Client Intake Manager
Glasswing Therapy
03.2019 - 05.2020
Disability Support Worker
LiveBetter
06.2018 - 06.2019
Diploma of Counselling -
TAFE NSW
Bachelor of Communications and Media -
Southern Cross University
Higher School Certificate -
Port Macquarie High School
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