Courtney Hockley
Croydon,VIC
Summary
Accomplished Shift Manager at Eastern Health with expertise in process improvements and relationship building. Successfully enhanced operational efficiency and team performance through strategic mentoring and coaching. Proven ability to manage inventory and ensure compliance with safety standards. Skilled in decision-making and effective communication.
Overview
8
8
years of professional experience
Work History
Shift Manager
Eastern Health
09.2022 - Current
- Exercised composure under pressure
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Created and implemented strategies for improving operational efficiency and accuracy
- Organized team rosters effectively.
- Managed inventory quantities and processed billing documents.
- Evaluated KPIs to identify areas for improvement and optimize processes.
- Supported the interview process.
Menu Manager
Eastern Health
06.2018 - Current
- Streamlined menu order management processes for present and upcoming days.
- Safeguard well-being of patients.
- Possess comprehensive knowledge of national standards and diet codes.
Food Service Assistant
Eastern Health
05.2017 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Prepared orders on trays
- Monitored food preparation and offered feedback on portion size and presentation.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Holistic Counselling -
Health And Harmony
Bachelor Of Theology -
Australian Lutheran College
South Australia Year 12 -
Mooroolbark College
10.2016
Skills
- Relationship building
- Performance reviewing
- Verbal and written communication
- Shift leadership
- Process improvements
- Mentoring and coaching
- Interpersonal skills
- Staff motivation
- Decision-making
- Reporting and documenting
- Handling customer complaints
- Equipment troubleshooting
- Social perceptiveness
- Organizational skills
Accomplishments
A21 award- category of kindness
Timeline
Shift Manager
Eastern Health
09.2022 - Current
Menu Manager
Eastern Health
06.2018 - Current
Food Service Assistant
Eastern Health
05.2017 - Current
Holistic Counselling -
Health And Harmony
Bachelor Of Theology -
Australian Lutheran College
Year 12 -
Mooroolbark College
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