Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Courtney Holland

GOLD COAST ,QLD

Summary

Self-motivated and hard-working manger with 3+ years of team management with Certificate IV in Credit Management which provided has given me the skills and knowledge to excel and grow.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Repayment Assistance Manger

Swoosh Finance
01.2020 - Current
  • Manage and motivate employees to be productive and engaged in work.
  • Defined clear targets and objectives and communicated to other team members.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Assisting financial counsellors
  • Complying with NCCP Act and all relevant legislation.
  • Excellent communication skills, both verbal and written

Debt Collections Officer

Swoosh Finance
03.2019 - 01.2020
  • Delivered exceptional customer service on collection calls and maintained a calm and professional demeanour.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Responded to customer inquiries and provided detailed account information.
  • Handling personal information about individuals in line with Privacy Act.
  • Processed payments and applied to customer balances.

Skills

  • Strategic thinking
  • Effective communication
  • Relationship-building
  • Ability to inspire others
  • Resilience

Certification

Certificate IV in Credit Management

Timeline

Repayment Assistance Manger

Swoosh Finance
01.2020 - Current

Debt Collections Officer

Swoosh Finance
03.2019 - 01.2020

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Courtney Holland