Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Courtney Hook

Warnbro

Summary

Casual and Assistant Manager with a proven track record at Pet O, excelling in customer service and team leadership. Achieved consistent sales growth by implementing effective strategies and enhancing customer satisfaction. Skilled in money handling and fostering a positive work environment, ensuring operational excellence and strong team collaboration. great at working independently and focusing on tasks at hand given, but also proven skills in working in a team environment. I will do my best in any work setting i am in.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Assistant Manager

Pet O
03.2025 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Casual Worker

PET O
01.2024 - Current
  • Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
  • Boosted customer engagement by implementing creative retail marketing strategies.
  • Enhanced customer satisfaction by providing consistent and knowledgeable support for retail products and services.
  • Managed inventory levels, restocking shelves as needed to maintain an attractive retail space.


Education

No Degree - Certificate III & Certificate IV in Fitness

Fit College
Bibra Lake, WA
08-2025

Skills

  • Team leadership
  • Sales growth
  • Adaptability and flexibility
  • Friendly, positive attitude
  • Money handling
  • Customer service and satisfaction
  • Team building

Accomplishments

- achieved becoming assistant manager within a year of working with Pet O.

- achieved the outdoor education award in year 12

- completed cert III community services

- completed year 12 at Baldivis Secondary College


Certification


- About to complete Cert III in Fitness

- about to start Cert IV

- First Aid

- CPR


Interests

Im Interested in working in the Gym environment and working in the Fitness industry I go to the gym 6 days a week along with work and studying at Fit College Bibra Lake I have an interest in the Fitness industry to help people better their Mental Health and fitness goals I am also a very into outdoor activities I enjoy helping others and giving back to the community im also interested in nutrition and the nutritional factors behind fitness

Timeline

Assistant Manager

Pet O
03.2025 - Current

Casual Worker

PET O
01.2024 - Current

No Degree - Certificate III & Certificate IV in Fitness

Fit College
Courtney Hook