Courtney Hughes-Lord

I am an encouraging, well-spoken and motivational leader with significant expertise in devising and implementing strategic people plans for diverse customer requirements.

I partner with executives to advise on, design and deliver workforce strategies aligned to their goals. Through extensive consulting experience I bring an in-depth understanding of strategic approaches to lifting performance, managing talent and improving employee relations.

• Human Centred Design certification (Luma)
• Mercer Job Evaluation methodologies (advanced evaluator and trainer)

• Updated the service delivery model for a HR team including process mapping, triaging approach, governance and accountability framework, external benchmarks.
• Led the design and implementation of a 9-day fortnight policy for the largest privately managed health insurer in the country. Navigated changes to time recording and planned for variations to leave in line with employee-related statutory requirements. Implemented the change through playbooks, communications and briefing sessions.
• Conducted pay equity analysis for a ASX-listed property client. My work spanned meeting WGEA reporting requirements, detailed data analysis to uncover errors, through to modelling, reporting writing and presentation to the Board Remuneration Committee.
• Design the new organisation structure for merging companies. This involved facilitating co-design workshops with the Executives on the future state structure and working through transition issues.
• Diagnosed talent and performance management framework issues at an engineering consulting firm looking to increase women in management roles.
• Advised a client who was downsizing on employee relations matters including consultation requirements and redudnancy entitlements.
• Advised a client looking to commence operations in Australian on minimum employment standards, relevant awards for the professions, employment conditions and salary benchmarks.
• Audited job evaluation outcomes and processes, and designing a new classification framework.
• Supported a client to harmonise remuneration and benefits for an acquired business, designing a new total reward approach
• Analysed and benchmarked enterprise agreements across a healthcare profession.
• Designed and implemented a future ways of working approach for an agency with employees in Indonesia. This considered employee experiences and the hybrid work policy in line with relevant laws and regulations. I supported a successful implementation with workshops and communications.
• Supported a client with SAP SuccessFactors module implementation project through mapping skills and qualifications to enable transition to skills-based talent management processes.
• Developed technical, leadership and organisational capability frameworks for multiple clients.
• Supported the design of leadership development program for an ASX Top 50 client
• Directed a project to develop a people strategy roadmap for a renewable energy client, through strategy review, capability analysis, capacity forecasting, facilitating executive workshops and developing a suite of targeted people strategies.
• Worked with a financial services client to develop a new employee value proposition and reward structure, undertaking internal labour market analysis to understand key talent issues.
• Designing a diversity and inclusion strategy for a mining company, with external benchmarking, regression analysis and a detailed forecasting metrics tool to understand emerging gaps.