Courtney Hyde
Chirnside Park,VIC
Summary
Organised and dedicated Administrative coordinator with a proven track record of providing exceptional customer and patient service in fast-paced environments. Offering a keen eye for attention to detail and strong decision-making skills to manage multiple, tasks. Self-motivated work ethic to perform effectively in independent or team environments. Highly presentable in a professional manner. Proven track record of maintaining efficient office operations. Expertise in scheduling, managing and coordinating appointments.
Overview
9
9
years of professional experience
Work History
Senior front office executive
Dental Boutique
01.2021 - Current
- Upholding a high level of professionalism and leading by example
- Being the first and last point of contact for each patient, ensuring gold-standard customer service and patient experience
- Updated reports, managed accounts, and generated reports for company database.
- Managing patient accounts, including taking payment/health insurance and managing bad debts
- Team training & building
- Managing the books both day-to-day and future bookings to ensure productivity within the clinic and liaising with clinicians & surgeons
- General admin duties including scanning, filing, ensuring the front office is stocked
- Opening & closing of the clinic
- Maintaining stock orders.
- Liaising with dental labs and technicians
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
Bartender
Branded Burgers And Bar
01.2017 - 03.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
- Followed health and safety regulations relevant to the hospitality industry to minimize accidents, incidents and liability to restaurant.
- Kept server areas clean and stocked to increase efficiency while working tables.
Store Manager
Bras N Things
11.2015 - 09.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Service Receptionist
Ford Dealership
03.2015 - 11.2015
- Confirmations and booking of appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls to the correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email and telephone.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors a positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
High School Diploma -
Lilydale High School
Lilydale, VIC11.2011
Skills
- Upholding a high level of professionalism and leading by example
- Being the first and last point of contact for each patient, ensuring gold standard customer service and patient experience
- Managing patient accounts, including taking payment/health insurance and managing bad debts
- Team training & building
- Managing the books both day to day and future bookings to ensure productivity within the clinic and liaising with clinicians & surgeons
- General admin duties including scanning, filing, ensuring the front office is stocked
- Opening & closing of clinic
- Maintaining stock orders
Timeline
Senior front office executive
Dental Boutique
01.2021 - Current
Bartender
Branded Burgers And Bar
01.2017 - 03.2019
Store Manager
Bras N Things
11.2015 - 09.2016
Service Receptionist
Ford Dealership
03.2015 - 11.2015
High School Diploma -
Lilydale High School
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