Courtney Jarrett

Work in a high-volume food manufacturing environment, ensuring quality, safety, and compliance standards are consistently met. Provide team support, conduct quality assurance checks, and uphold best practices aligned with industry and audit requirements.

Key Responsibilities:

• Monitor production and perform hourly quality control checks to ensure compliance with safety and hygiene standards.
• Maintain accurate documentation and records related to product quality, inspections, and workplace procedures.
• Supervise and mentor new team members, providing hands-on training and support to ensure smooth onboarding and adherence to operational procedures.
• Assist with machine operations and coordinate production tasks to meet daily KPIs.
• Liaise with internal stakeholders to ensure products meet specifications and audit standards.
• Champion WHS compliance in daily tasks; reinforce safe work practices and report risks or non-conformities.
• Keep workstations clean, organised, and audit-ready to maintain operational efficiency.
• Engage in cross-functional team meetings to share updates, raise issues, and support continuous improvement efforts.

Key Achievements:

• Recognised for meticulous record-keeping and quality control accuracy during internal audits.
• Successfully supported team readiness and compliance during audit inspections, contributing to positive outcomes.
• Helped new staff quickly reach full productivity through targeted training and peer support.

Provided administrative and client intake support for the Care Finder Program, assisting vulnerable clients to access aged care and community services. Managed referral workflows, maintained accurate client records, and supported frontline staff in the timely delivery of care services.

Key Responsibilities:

• Managed incoming referrals via phone, email, and the My Aged Care portal, conducting initial intake assessments and entering client data into the client management system.
• Created and maintained electronic client records, uploaded referral documentation, and prepared Intake Packs.
• Responded to service enquiries from clients, carers, and stakeholders, offering high-quality customer service in a fast-paced environment.
• Liaised with regional staff and program coordinators to allocate referrals and ensure timely follow-up and service delivery.
• Assisted with auditing client files and collating monthly reporting data for internal and external compliance requirements.
• Performed general administrative duties including filing, archiving, photocopying, preparing correspondence, and maintaining registers and forms.
• Provided reception support and phone coverage as required, supporting smooth day-to-day operations.
• Maintained confidentiality, adhered to WHS procedures, and participated in mandatory training and team meetings.

Key Achievements:

• Recognised for strong attention to detail and accuracy in data entry and client record management.
• Helped streamline the intake process through consistent file auditing and timely communication with clients and staff.
• Maintained composure and professionalism when handling sensitive client enquiries and referrals.

Delivered high-quality customer service in a fast-paced, team-based environment, supporting day-to-day restaurant operations across customer service, food preparation, and safety compliance.

Key Responsibilities:

• Greeted and assisted customers courteously, processed orders efficiently, and resolved service issues to ensure a positive customer experience.
• Collaborated with team members to maintain seamless service during high-traffic periods, including managing front counter, drive-thru, and kitchen operations.
• Maintained compliance with food safety and hygiene protocols, contributing to a safe and clean workplace.
• Operated POS systems accurately and handled cash and electronic payments in line with company procedures.
• Participated in training and development programs, learning operational procedures and customer service techniques.
• Adapted quickly to shifting responsibilities and worked flexibly across different roles to meet operational needs.

Key Achievements:

• Consistently recognised by management for reliability, punctuality, and strong customer service.
• Helped train new team members, supporting onboarding and operational understanding.
• Maintained a positive and calm approach when dealing with challenging customer interactions.