COURTNEY Jenkin

• Developed policies and procedures for organization and researched potential partners to expand services offered while reviewing legal documents tied to business operations.
• Researched best practices for designing safe, effective exercise programs for people with disabilities, chronic health conditions, and psychosocial disabilities.
• Handled administrative tasks such as scheduling appointments, collecting payments, and completing paperwork for insurance claims.
• Educated clients on proper form and technique during exercise sessions.
• Maintained accurate records of client interactions and progress notes.

• Safe Spaces Program ran Thursday-Sunday, 9:30 PM-5:30 AM.
• Provided support to at-risk young people through Julyardi Aboriginal Corporation in culturally safe, trauma-informed settings.
• Supported youth with de-escalation, cultural awareness, and flexible night, day, and weekend shift coverage.
• Built rapport, supervised activities, and gave direct emotional and practical support.
• Responded to challenging behavior and incidents using de-escalation and trauma-informed methods.
• Delivered culturally safe care and helped create inclusive environments.

• Helped run community engagement activities to raise census awareness and participation across diverse communities.
• Built and kept strong relationships with local councils, Aboriginal community controlled organisations, government agencies, businesses, schools, and community groups.
• Planned, coordinated, and attended community events, information sessions, and outreach activities.
• Helped recruit, train, and support census field staff to deliver quality service.
• Created local engagement strategies to improve census participation in hard-to-reach and culturally diverse communities.
• Managed stakeholder communications and answered community enquiries in professional, accurate manner.
• Organised event logistics, resources, promotional materials, and operational planning.
• Tracked project progress, identified risks, and applied practical solutions to meet census objectives.
• Kept accurate records, prepared reports, and followed ABS policies, procedures, and privacy requirements.
• Worked closely with internal teams to meet census milestones within strict timeframes.
• Showed cultural awareness and respectful engagement with Aboriginal and Torres Strait Islander communities.
• Managed competing priorities while travelling extensively across remote and regional areas.

Delivered strong community engagement across broad range of stakeholders to lift census awareness and participation.

• Delivered multiple community engagement events across remote and regional locations.
• Helped recruit, onboard, and support census staff to meet operational requirements.
• Built trusted relationships with key organisations, contributing to improved community participation and positive stakeholder feedback.
• Applied strong organisational, communication, and problem-solving skills in fast-paced environment.
• Applied strong organisational, communication, and problem-solving skills in fast-paced environment.

• Supported fitness appraisals, including ESSA prescreening, and updated exercise programs for new and existing clients.
• Completed individual client assessments and assisted health club supervisor with exercise education and community awareness activities.
• Helped gym patrons and new members identify health and fitness goals, design exercise programs, and stay motivated to reach goals safely.
• Provided education on safe gym practices during COVID-19, completed extra cleaning, and supported changes to gym procedures as advice changed.
• Performed maintenance checks, completed deep cleaning of equipment and gym areas, and carried out regular equipment integrity checks.

• Led and delivered grassroots football programs and participation initiatives across multiple towns and remote communities. •
• Built trusted relationships with schools, clubs, volunteers, families, local government and AFL partners to strengthen regional pathways.
• Supported women and girls football development through targeted engagement and skill development initiatives.
• Managed travel logistics, program operations, risk management, equipment coordination and reporting requirements.
• Use of PlayHQ database
• Reason for leaving – WA Football Commission:
  The role eventually transitioned into a different capacity than originally outlined. The new requirement for consistent, long-term regional travel (two weeks per month) proved unsustainable alongside my family commitments. After careful consideration, I decided to seek a new opportunity that offers the stability and balance I require to perform at my best.

Program Coordination & Development

• Coordinated the effective delivery of leadership, holiday, and in-term programs associated with HAYSCI.
• Supported HAYSCI program development, communications, and marketing initiatives to promote programs to key stakeholders.
• Maintained detailed calendars of upcoming events, meetings, and deadlines to ensure project milestones were met.
• Adapted leadership methods to meet the changing needs of the school district and the local community.

Stakeholder Management & Liaison

• Served as a primary liaison between the HAYSCI Project
• Manager and State Sporting Association staff, facilitating the smooth implementation of numerous programs.
• Collaborated with internal teams from the Hedland Youth Stakeholder Action Group (HYSAG) and external partners to secure facilities for seamless program delivery.
• Facilitated interdepartmental communication, ensuring operational efficiency, cultural alignment, and timely issue resolution for carnivals and program delivery.

Community Engagement & Field Delivery

• Partnered with local organizations to increase access to a variety of sports activities for Hedland youth.
  Delivered "on-country" sports programs (Cricket, AFL, and Basketball) to remote Aboriginal communities outside of Port Hedland.
• Facilitated sport-specific introductory coaching courses, offering training and guidance across Cricket, Football, and Basketball.

• Completed musculoskeletal assessments and fitness tests to review musculoskeletal function, lifting ability, and any injuries affecting safe performance of job requirements.
• Reviewed pre-existing injuries, posture, balance, range of motion, upper limb strength, lower limb strength, core strength, spine movement, and lifting capacity during medical assessments.
• Worked with nurses, general practitioners, and screeners to complete pre-employment medical assessments.
• Finished work after practice closure and shortage of GPs in Port Hedland.

• Gained experience in the rural sector of Pediatric and Disability Exercise Physiology
• Working predominantly under the National Disability scheme (NDIS)
• Started a case load, managed appointments and completed functional assessments while liaising with local stakeholders within the community.
• Providing and prescribing exercise programs based on a home, gym, school, or community-based setting
• Working with clients from a diverse background and from regional and remote communities of the Pilbara
• Assessed and prescribed exercises for clients with disabilities, comorbidities and neurodiversity;managed exercise delivery and intervention for clients with complex chronic health conditions.
• Produced detailed documentation and reports for NDIS and government schemes such as workers compensation. Collaborated with multidisciplinary allied health professionals in a team setting. Coordinated with community stakeholders involved in participant and case management.
• Provided Allied Health Assistant (AHA) training to multiple AHA staff members, providing education on safe exercise parameters, contraindications for exercise and exercise execution (technique, sets/reps, rest periods etc.)
• Provided outreach to remote indigenous communities, collaborating with local providers and staff to deliver high-quality care for participants with limited access to healthcare
• Left Patches looking for diversified client base by seeking out new funding streams and expanding disability advocacy initiatives.

• Built foundational knowledge in rural exercise physiology.
• Planned and delivered Activ-8 Life Program, eight-week health initiative supporting individuals to start wellness journey.
• Supported client success through tailored guidance, goal support, and education on exercise and lifestyle habits for physical wellbeing.
• Worked with Medicare (EPC), WA WorkCover, DVA, and NDIS clients, providing personalized care for diverse health, lifestyle, and cultural needs.
• Used patient-centered practice to adapt programs to individual needs and goals.
• Built organization, networking, coach education, player education, and case management skills to promote services to local community groups.
• Gained practical skill in delivering hydrotherapy sessions for people in early rehabilitation and with chronic conditions.
• Worked effectively within small MDT alongside physiotherapists, chiropractors, podiatrists, and sonographers.

• Decisive Leadership: Exercised authority in high-pressure environments by maintaining full control of the court and enforcing strict adherence to competition rules.
• Conflict Resolution & Communication: Managed complex interpersonal interactions by providing clear, real-time justifications for decisions to players and coaches, de-escalating tensions and maintaining a respectful sporting environment.
• Strategic Problem Solving: Demonstrated high-level situational awareness to make split-second, accurate judgments while ensuring consistency and fairness.
• Cross-Functional Collaboration: Communicated effectively with a diverse range of stakeholders, including league officials, team captains, and other staff, to resolve operational issues and ensure smooth match delivery.

• Program Planning & Execution: Directed the end-to-end organization, planning, and delivery of engaging sport sessions and activities for children aged 5–12, ensuring high standards of safety and enjoyment.
• Participation & Engagement: Promoted inclusive participation across diverse sporting activities during school breaks, actively encouraging children to explore new sports and engage with externally conducted specialist clinics.
• Stakeholder Collaboration: Facilitated effective communication and project coordination between internal departments, as well as external community partners, to ensure seamless program implementation.
• Continuous Improvement: Proactively implemented corrective measures and program adjustments based on direct feedback from participants and stakeholders to enhance service quality.
• Staff Leadership & Training: Facilitated staff training initiatives, fostering a high-performing team environment focused on consistent program delivery and child safety.

• Leadership & Operations: Demonstrated strong leadership skills by managing daily operations, including cash transactions, store opening and closing procedures, and staff training.
• Sales Performance: Collaborated with the team to consistently meet and surpass KPI and group sales targets.
• Customer Service Excellence: Provided exceptional service through personalized fitting and sizing guidance, utilizing in-depth product knowledge to ensure high-quality recommendations.
• Standards & Communication: Implemented best practices for customer service across all channels, while efficiently managing inquiries via phone, email, and face-to-face interaction.
• Conflict Resolution: Handled escalated customer complaints and disputes with professionalism and diplomacy to ensure a positive brand experience.