Courtney Lantry
Lochinvar,NSW
Summary
Highly motivated Real Estate Sales Associate dedicated to giving clients first-class professional service with nothing but honesty and transparency and making their buying and selling process as seamless and memorable as possible. With having over 2+ years experience working in a high performing team since starting in the industry and being apart of and conducting over 300+ sales within my first 2 years along side one of the top selling agents in the local area.
Overview
10
10
years of professional experience
Work History
Sales Associate to Nick Clarke's Team
Clarke & Co Estate Agents
East Maitland, NSW
08.2021 - Current
- Showed residential properties and explained features, value and benefits of available homes.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Provided guidance to clients throughout the entire buying or selling process.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Coordinated appointments with prospective buyers to showcase houses via private inspections and open homes.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Managed marketing strategies and campaign adjustments for properties including advertising campaigns and open houses.
- Maximized market share by working with clients and building relationships.
- Coordinated and project managed trades for renovation's on clients homes before coming to the market.
- Agent exchanges.
- Buyer and seller communication updates throughout the campaign.
- chasing sales from offer of acceptance until the settlement process.
- Attended & Booked appraisals with and for the lead agents.
Bank Teller Supervisor
The Mutual Bank
Maitland, NSW
03.2018 - 08.2021
- Resolved customer complaints promptly and efficiently.
- Assisted in developing and implementing training programs for new tellers.
- Identified opportunities to reduce costs and increase efficiency within the branch operations.
- Developed strategies to improve customer service standards.
- Responded to inquiries from internal and external auditors regarding bank policies and procedures.
- Maintained accurate records of transactions, deposits, withdrawals.
- Facilitated weekly meetings with the bank's management team about current issues facing the branch office.
- Monitored cash levels in each teller's drawer.
- Ensured compliance with all banking regulations and procedures.
- Provided advice to customers regarding account options, financial services, and products.
- Scheduled staff shifts according to business needs and staffing requirements.
- Generated reports outlining daily transaction activities at the branch level.
- Processed customer requests for loans or other services, including verifying eligibility and preparing necessary documentation.
- Analyzed reports related to branch performance metrics such as sales goals, operational efficiencies, and customer satisfaction scores.
- Supervised and evaluated teller staff, providing feedback on performance.
- Reviewed and approved time sheets for teller staff members.
- Assisted with daily balancing of the branch's accounts.
- Provided guidance to junior team members on how to handle difficult customer scenarios effectively.
- Reconciled discrepancies between actual cash amounts and book balances.
Barista & Cook
Michel's Patisserie
Maitland, NSW
01.2014 - 03.2018
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
Real Estate Academy Australia -
Certificate IV in Real Estate Practice (Class 2)
East Maitland03-2023
CPD Certificate -
Realestate Education And Training
East Maitland07-2021
Certificate III in Financial Services -
The Australian College of Commerce and Management
Maitland, NSW01-2018
High School Diploma -
Rutherford Technology High School
Rutherford, NSW09-2017
High School Diploma -
St Josephs Campus Lochinvar
Lochinvar, NSW12-2016
Skills
- Exceptional Communication & Customer Service Skills
- Adaptability
- Flexible Working hours
- Problem-Solving
- Time Management & Organisation
Websites
- https://www.facebook.com/people/Courtney-Lantry-Clarke-Co-Estate-Agents/100087750687459/
- https://www.realestate.com.au/agent/courtney-lantry-2908503
- https://www.instagram.com/courtneylantry_clarkeandco?utm_source=ig_web_button_share_sheet&igsh=ZDNlZDc0MzIxNw==
- https://au.linkedin.com/in/courtney-lantry-44b53b211
Timeline
Sales Associate to Nick Clarke's Team
Clarke & Co Estate Agents
08.2021 - Current
Bank Teller Supervisor
The Mutual Bank
03.2018 - 08.2021
Barista & Cook
Michel's Patisserie
01.2014 - 03.2018
Real Estate Academy Australia -
Certificate IV in Real Estate Practice (Class 2)
CPD Certificate -
Realestate Education And Training
Certificate III in Financial Services -
The Australian College of Commerce and Management
High School Diploma -
Rutherford Technology High School
High School Diploma -
St Josephs Campus Lochinvar
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