Courtney Luck

• Provided industry support & assistance to local growers, to help address challenges related to soil management, irrigation, and other issues critical to production.
• Organised workshops & field trips for grower's on various topics, such as sustainable & resilient farming, soil science, soil moisture monitoring techniques, forage & fodder production, as well as soil health improvement practises.
• Managed budgets and resources effectively, ensuring that funds were allocated efficiently to maximise the impact of extension services.
• Assisted in the development of sustainable agriculture projects.
• Collaborated with industry experts, representatives & research institutions to facilitate grower connections within the local industry, as well as interstate.
• Promoted environmental conservation through education campaigns focused on sustainable land use practices.
• Evaluated the effectiveness of extension services through data collection and analysis.
• Facilitated knowledge exchange among growers by establishing networks that encouraged peer-to-peer learning and cooperation within the community.
• Developed strong relationships with stakeholders, facilitating open communication.
• Prepared and distributed educational case studies, videos, podcasts and pamphlets.

I really enjoyed the challenging position as a Witness Assistance Officer.

I feel like I contributed valuable skills and abilities to the position. I appreciated feeling as if I made a difference toward our vulnerable witness's and assisting them in their difficult journey.

During my time there I believe I demonstrated respect, friendliness, patience, understanding and willingness to help wherever needed.

I was competent working within the various software programs required for the role - Axon, IJIS, Excel, Microsoft Word, Casenet, as well as any other programs required for processing.

• Assisted in the daily administration responsibilities including the use of processing Volunteer applications, coding invoices and creating Fire Management files
• Used a broad range of varying government systems such as EIMS, GAS, Expense8, BEMS and Fire Mapper.
• I was a committee member for the BFNT WHS team, as well as providing additional support as the Secretariat for the committee. Ensuring accurate record keeping & note taking, to be delivered in a timely manner.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

I was employed with Nutrien for nearly two years, in a dual role with Nutrien Ag Solutions & Nutrien Harcourt's, and was the primary point of contact for both positions with a wide range of responsibilities.

• Prepared purchase agreements and disclosures for secured livestock sales, as well as for property sales.
• Invoiced stakeholders as required for instances such as third party expenses - hay for livestock consumption, dipping costs, tag replacement.
• Allocated financial transactions.
• Used various program's such as REI Forms, H1, Lands & Title, DocuSign, as well as other relevant programs.
• Kept contacts organized with H1 system to maintain readiness for future mailings.
• Maintained efficient office operations by handling errands and administrative functions.
• Increased office efficiency by organizing and arranging document organization systems and keeping files and folders up to date.
• Improved customer service by committing to stakeholder needs, & having open lines of communication and response.
• Conducted invoicing and investigated accounts receivables discrepancies.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Assisted co-workers and staff members with tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail.

I was competent in the use of the POS to ensure satisfactory customer service and experience.

I have included a list of the various roles I have been fulfilling while employed there.

• Assisted customers with prompt and polite support in-person and via telephone.
• Provided pricing information to customers regarding specific products.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Maintained records related to sales, returns and inventory availability.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Functioned as backup in areas of sales, support, and services.
• Referred customers to various services by evaluating needs and providing recommendations.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Formed technical solutions, assigned costs and developed presentations to support sales staff.
• Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
• Processed cash, check and credit card payments.
• Conferred with customers to understand needs and make targeted recommendations.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
• Opened new merchandise and stocked sales floor racks and shelves.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

As a self employed contractor in the Ag industry I travelled extensively to remote parts of the NT, QLD, NSW & Victoria providing a niche service of livestock handling and education. My passion was working with cattle to teach them how to be handled and managed safely and calmly. I have worked with a broad range of livestock:

• Handling various sized mobs of livestock, from 100 through to 3000 head.
• Educated all different types of stock, from wild rough stock to fresh weaners.
• Have extensive experience in all different types of machinery - tractors, loaders, quad's, 2 Wheelers.

As well as being a self-employed contractor I was responsible for all the administration of that business, which includes:

• Budgeting for equipment purchases and regular repairs.
• Maintaining business records and documentation.
• Working closely with other contractors, staff or management to improve practices, techniques.
• Performed repairs and preventive maintenance on equipment and property.
• Completed invoices for bills of lading, sales receipts, and supplies.
• Established long-term relationships with clients, resulting in increased repeat business.

During my time throughout my career in this role one of my true passions was working with up-and-coming livestock handlers that were looking for ways to develop their own skills & abilities.

• Enforced strong safety and environmental protection
• Purchased regular supplies and special equipment, livestock or tools as part of management budget
• Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste
• Adjusted production strategies to account for changing factors such as market and weather conditions
• Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix
• Hired, trained, and supervised seasonal workers engaged in seeding for tilling and planting

In my own time I am a passionate photographer. It is my creative outlet and a hobby that I really enjoy.

I am competent in:

• Digitally editing photos to enhance appearance.
• Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
• Taking photos from different angles and perspectives to capture perfect images.
• Planned and prepared for on-location and in-door shoots.
• Capture images by utilising various lighting techniques and creative compositions.
• Assist clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.