Courtney Lush
Mildura,VIC
Summary
Dynamic leader with a proven track record at STRONG Pilates, enhancing customer satisfaction and team performance through effective problem-solving and staff development. Skilled in multitasking and verbal communication, consistently achieving goals with enthusiasm and precision. Excels in fostering teamwork and collaboration. Achieved significant improvements in operational efficiency and client retention by leveraging organizational and computer skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
STRONG Pilates
03.2023 - Current
- Instructing classes, providing clients personal attention during class and correcting form.
- Inspire and promote an energetic environment whilst developing strong interpersonal relationships with clients.
- Maintain the upkeep on the studio including cleanliness, reformer maintenance and washing towels.
- Complete all client transactions from walk ins, phone calls and emails, including membership sales.
- Assist in proactive strategies in relation to marketing, training and staff development.
- Scheduling classes & staff rostering.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Medical Receptionist
Ontario Family Practice
05.2021 - 03.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information.
- Managed high call volumes, directing calls to appropriate departments.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, promoting loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating prompt transfer of medical records when needed.
- Improved front office organization by implementing new filing systems and maintaining tidiness and safety in waiting areas.
- Printed/faxed prescription requests and queries in compliance with practice protocol.
Sales Assistant
Surf Crew
12.2019 - 05.2021
- Ensuring a positive experience for all customers whilst handling inquiries, complaints and returns in a professional manner.
- Used in-store system to locate inventory whilst keeping the online store up to date.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing alternative tasks in store.
- Developed strong rapport with customers and up held a positive impression of the business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays to alleviate staffing shortages.
- Built customer loyalty by delivering high quality shopping experiences.
Sales Assistant
Intersport
01.2016 - 12.2018
- Handled customer inquiries, complaints, and returns professionally.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve an efficient store environment.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labelling items, and arranging according to size, brand and gender.
Education
VCE
St Josephs College
Mildura, VIC11.2017
Skills
- Team Leadership
- Time Management
- Verbal and Written Communication
- Complex Problem-Solving
- Staff Training and Development
- Interpersonal Communications
- Multitasking Abilities
- Organizational Skills
- Computer Skills
- Teamwork and Collaboration
- Self Motivation
- Reliability and Punctuality
Certification
First Aid & CPR
Cert 3 & 4 Personal Training
Strong Pilates Qualification
Timeline
Manager
STRONG Pilates
03.2023 - Current
Medical Receptionist
Ontario Family Practice
05.2021 - 03.2023
Sales Assistant
Surf Crew
12.2019 - 05.2021
Sales Assistant
Intersport
01.2016 - 12.2018
VCE
St Josephs College
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