Summary
Work History
Education
Skills
Timeline
Generic

Courtney MacDonald

Wahroonga,NSW

Summary

Dynamic educator with a proven track record at Palm Beach War Memorial Kindergarten, adept at fostering inclusive environments and building strong relationships with families. Skilled in problem-solving and collaboration, I have successfully implemented child focussed programs and mentored educators, promoting the national quality standard. I have a very keen interest in children’s emotional and physical wellbeing and am knowledgeable in children’s development. I have been taken some time off from work to start a family and am now looking at re-entering the work force with a new focus and drive.

Work History

Educator/Administrative Assistant

Palm Beach War Memorial Kindergarten
2019 - 2021
  • Collaborated with colleagues to develop and revise the program, enhancing learning experience and extending on children’s interests.
  • Established strong relationships with parents through regular communication, fostering a supportive network.
  • Implemented techniques that fostered a positive and inclusive learning environment for all students.
  • Facilitated child-led, activities to enhance learning experience and a connection to the learning environments
  • Maintained open lines of communication with parents and guardians
  • Collaborated with colleagues to align curriculum and reflect/share best teaching practices.
  • Engaged in continuous professional development.
  • Coordinated with special education staff to ensure accommodations were effectively implemented.
  • Met with external services such as OTs, Speech Therapists and Psychologists to develop and implement strategies to support and scaffold children where needed.
  • Sent emails to families and answered telephone enquiries.
  • Organise and participate in orientation events for new families.
  • Organise and compile enrolments as well as sending out letter of offer and maintaining immunisation schedule updates.
  • Contributed to developing and updating the QIP regularly.
  • Administrative services such as policy maintenance and development and creating handbook guides and packages for new families.

Room Leader/Educational Leader

Mosman Kinderland
2017 - 2019
  • Oversaw and assisted educators with the daily program and ensured the NQS and EYLF was adhered to.
  • Sourced and provided opportunities for professional development for educators.
  • Mentored Educators on documentation ensuring children’s experience was child focussed and promoting extension of learning.
  • Participated in community sessions between educational leaders within area from a multitude of services to discuss and reflect on practice and programming.
  • Guided and supported training educators through their studies.
  • Maintained programs tailored to each individual child based on their own personalised experience within the service.
  • Collaborated with fellow educators to ensure our program was emergent and consistent.

Customer Support

Cruise1st Australia
2016 - 2017
  • Trained new hires in company procedures, fostering a smooth transition into their roles as Customer Support.
  • Provided excellent customer support by addressing inquiries and resolving issues promptly.
  • Managed high-pressure situations successfully, deescalating conflicts.
  • Improved team efficiency by collaborating with colleagues to develop and implement best practices for customer support.
  • Trained new hires on company policies and procedures to ensure consistency in customer support services.
  • Participated in ongoing professional development opportunities, staying current with industry best practices.
  • Collaborated with other departments to resolve issues.
  • Facilitated effective communication between stakeholders by serving as a liaison between development, product management, and customer support teams.
  • Handled financial flow with clients and stakeholders (payments, refunds, reimbursements)
  • Developed documentation to be sent to clients
  • Maintained a phone line and email line for customers contact.

Educator Assistant

Kindalin Frenchs Forrest
2014 - 2016
  • Assisted lead Educator in managing the daily routine, documentation and daily planning. Ensuring a safe, nurturing and supportive environment for children and families.
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
  • Engaging with children to maintain a positive atmosphere providing a sense of safety, security and a feeling of belonging.
  • Assisted in developing effective classroom management strategies that fostered an inclusive environment where all children felt valued and respected.
  • Actively participated in professional development.
  • Followed and understood the ACECQA NQS and the EYLF Framework.
  • Assisting in cleaning duties.
  • Changing Nappies
  • Leading and extending on group activities and one on one learning opportunities.

Education

Diploma of Children’s Services -

Northern Beaches College

Certificate III Business Administration -

TAFE NSW
NSW

Skills

  • Strong and timely problem-solving skills
  • Enjoy team collaboration
  • Thrive in environments promoting relationship building
  • Adaptable
  • Clear communicator
  • Motivated

Timeline

Educator/Administrative Assistant

Palm Beach War Memorial Kindergarten
2019 - 2021

Room Leader/Educational Leader

Mosman Kinderland
2017 - 2019

Customer Support

Cruise1st Australia
2016 - 2017

Educator Assistant

Kindalin Frenchs Forrest
2014 - 2016

Diploma of Children’s Services -

Northern Beaches College

Certificate III Business Administration -

TAFE NSW
Courtney MacDonald