Courtney Mason
Ballarat,VIC
Summary
Customer-focused professional with experience in retail, known for an approachable and friendly demeanour. Reliable and flexible, with the ability to adapt to fast-paced environments and work effectively as part of a team. Eager to learn, grow, and develop new skills while consistently delivering positive customer experiences.
Overview
4
4
years of professional experience
Work History
Seasonal Worker
Scene to Believe
Wendouree, VIC
10.2022 - Current
- Provided excellent customer service at all times.
- Greeted customers entering the set, and answered inquiries.
- Assisted customers with product selection and purchase decisions.
- Communicated effectively with other staff members about customer needs.
Retail Sales Associate
Melissa E Bridal
Ballarat, VIC
03.2026 - 05.2026
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained clean and organized sales floor and stock areas.
- Restocked shelves and ensured accurate product displays.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using POS system and processed sales and returns.
Retail Assistant
Kmart
Wendouree, VIC
04.2022 - 04.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Offered friendly greetings and assistance to incoming customers.
Checkout Operator
Don Chichios
Ballarat, VIC
2020 - 2020
- Wiped down counters, fridges, tables, screens and swept floors to maintain cleanliness.
- Operated cash register, accepted cash and credit card payments, issued receipts and provided change.
- Restocked fridges
- Placed customer orders front of store and over the phone.
Retail Sales Assistant
Salvos
Ballarat, VIC
2018 - 2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Managed cash register operations using POS system and processed sales and returns.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Volunteer
SES
Stawell, VIC
2011 - 2012
- Weekly training
- Practice Rescues
- Maintained cleanliness of office and training areas
Childcare Assistant
Early Learning Center
Stawell, VIC
2011 - 2011
- Monitored children's play activities to verify safety and wellness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Read stories and played alphabet games to promote early literacy.
Hairdresser Assistant
Carol's Hairdressing
Stawell, VIC
2004 - 2006
- Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
- Swept salon floors, took out trash and sterilized styling tools after use.
Education
Certificate IV - Visual Arts
Oxygen College
Ballarat, VIC06-2025
Certificate III - Visual Arts
Oxygen College
Ballarat, VIC12.2021
Certificate IV Skill Set - Photography And Photo Imaging
Oxygen College
Ballarat, VIC11.2019
Certificate III - Visual Arts (Photography)
Oxygen College
Ballarat, VIC12.2017
Certificate II (Pre Apprenticeship) - Construction (Painting And Decorating)
Federation University
Ballarat, VIC12.2017
Youth Jobs PaTH Employability Skills Training
Westvic Staffing Solutions
Ballarat, VIC01-2017
Skills
- Photography skills
- Customer service
- Team collaboration
- Effective communication
- Strong work ethic
- Quick learner
- Point of sale systems
- Reliability and punctuality
Licenses
- Full VIC Auto Drivers License
- Working with Children's Check - Employee
- White Card
References
Available upon request
Timeline
Retail Sales Associate
Melissa E Bridal
03.2026 - 05.2026
Seasonal Worker
Scene to Believe
10.2022 - Current
Retail Assistant
Kmart
04.2022 - 04.2023
Checkout Operator
Don Chichios
2020 - 2020
Retail Sales Assistant
Salvos
2018 - 2018
Volunteer
SES
2011 - 2012
Childcare Assistant
Early Learning Center
2011 - 2011
Hairdresser Assistant
Carol's Hairdressing
2004 - 2006
Certificate III - Visual Arts
Oxygen College
Certificate IV Skill Set - Photography And Photo Imaging
Oxygen College
Certificate III - Visual Arts (Photography)
Oxygen College
Certificate II (Pre Apprenticeship) - Construction (Painting And Decorating)
Federation University
Youth Jobs PaTH Employability Skills Training
Westvic Staffing Solutions
Certificate IV - Visual Arts
Oxygen College