Courtney Leigh McCagh

• Successful completion of Sales Call Cycle & retail agency network visitations within WA

• Establishment of productive working relationships within the retail travel network while on company business

• Accurate reporting and surveillance of the marketplace, including feedback and information gathering on competitors • On site attendance of travel shows, sales conferences, preferred partner conferences, evening and morning seminars to promote brand awareness and sales for the company.

• Oversee the ‘best use' expenditure of the territory sales budget linked to increasing sales.

• Actively research, qualify and secure group sales through all Scenic Group brands.

• Set and attend meetings with in-state head offices of preferred relationships.

• Instigate and motivate special promotions at state level, working in conjunction with retail groups.

• Escort agent familiarisation trips/educationals as ‘key person' representative for the company.

• Provide accurate and timely reporting on sales figures vs. budgets and recommendations on increasing sales activity .

• Taking in-bound sales calls and existing booking enquiries from travel agents and direct customers for both Scenic and Emerald Waterways.
• Achieving set objectives and sales targets for both brands
• Monitoring email Inboxes, liaising with guests and suppliers where relevant and with other departments within the organisation
• Flexibility to assist aftersales during busy periods to follow up with guests with upsell opportunities or to advise of any changes to existing bookings.
• In-house and external product training events to ensure excellent product knowledge

• Promotions and Marketing for in Port Jewellery and Watch retailers, Creating on board Marketing and promotion strategy, Business Development with contracted retailers, Present live broadcast shopping shows and Gemstone Seminars, TV content creation including commercials and broadcast schedules for 2 close circuit TV Channels, Lead Exploration and Client Liaison, Responsible for maintaining KPI's & revenue among largest royal Caribbean Accounts, excess of $2m per month, Cross promotion with on board departments, Maintaining strong working relationship with on board departments, Training of Associates and team leading, Training of safety drills on board, Rookie of the Year 2017, Diamonds International Rookie of the Year 2018

• Act as a day to day manager of group, Deal with issues and concerns confirming passenger satisfaction is achieved, Maintaining the established travel itinerary, Make reservations for any activities required, Selling of optional activities, Advise travelers of restaurants, additional transport requirements etc, Maintenance of expenditure accounts, adhering to the outlined budget, Provide trip reports, Manage drivers and chef on board as required, assuring they comply with all necessary driving and food regulations, Managing team of driver and chef as required and assuring a cohesive working environment, Assisting in preparation of meals as required, Attending and interpreting (where possible) any hospital visits and completing necessary incident reports, Liaising with suppliers and office staff, Complaints resolution, Maintaining a positive disposition in face of difficult situations which may arise from being on tour, Maintaining high levels of professionalism during all social outings with passengers and colleagues.

• Heavy Customer Liaison, Heavy Sales Role, Use of Host Computer System, Use of Lendnet Computer System, Product knowledge, Cross selling products, Data Entry, Liaising with other bank departments, Attending extensive training sessions, Running 'Buzz' meetings, Assisting New Colleagues, Attending Team Functions

• Customer Liaison, Organizing Payment Plans, Extensive Follow up of monies, Product knowledge, Cross selling products, Data Entry

• Heavy Customer Liaison, Heavy Sales Role, Use of Host Computer System, Use of Lendnet Computer System, Product knowledge, Cross selling products, Data Entry, Liaising with other bank departments

• Validation of home loans submitted by Brokers, Product knowledge, Data Entry, Liaising with other bank departments, Attending extensive training sessions, Running Daily Meeting, Assisting New Colleagues, Attending and managing team functions

• Preparing for Certificate 3 Retail travel Sales, Heavy Customer Liaison, Heavy Sales Role, Preparing Quotes/ Invoicing, Banking, Bank Reconciliation, Data Entry, Liaising with wholesalers, Attending Travel Expos, Attending Product Courses including travel insurance

• Lodgment of claims, Claims Processing - including liability determination, Heavy customer Service, Liaising with external providers and other insurers, Raising/ Authorizing payments, General Management of Claims, Operating internal and external software programs

• Client Liaison, Data Entry to computer systems, Mail, Faxes, Filing, Writing Orders, Stock Reconciliation, Debt Collection

• PA Work, Heavy Client Liaison, Drawing Cheques, Receipting, Liaising with Westpac Bank, Telegraphic Transfers, Bank Reconciliation, Contras, Bookings of Stock Orders, Putting orders into the trading system, Filing, Answering Phones, Managing Staff and Client trading Accounts, Mail, Compliance

• Coordinating recruitment activities, Coordinating activities associated with all RAC Events and functions, Coordinating activities associated with the RAC corporate Wardrobe, Updating job advertisements on Seek, Contract packages for new employees, Website Maintenance

• Organising Private Functions/ Events, Assisting Marketing Director, Heavy Customer Service, General Admin Duties, Ticket and Private Function Sales, Debt Collection, Attending Trade shows/ Marketing Seminars, Door to Door Promotion, Coming up with new business ideas for the company, Mail, Invoicing, Personal Assistant to the Director

• Entering Constituents in data base, Researching Alumni to add to data base, Daily Media Monitors, General Admin Duties, Updating constituents in data base, Mapping Entities within the database for fundraising