Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Courtney McGrath

Maroochydore,QLD

Summary

Natural leader experienced in driving team success through coaching, establishing psychological safety and motivating. Specialising in strategy, business transformation, operational excellence and driving cultural change. Proven track record in leading teams to deliver significant projects, business mergers and improve top line growth and employee engagement. Successfully operated across financial services, telco, retail, defence and technology both here and abroad. Strong 1-2-1 senior leader and executive coaching skills.

Overview

18
18
years of professional experience

Work History

Head of Simplification & Experience

Bank Of Queensland
10.2021 - Current
  • Group improvement initiatives including software and workflow implementation, customer, process improvement and waste removal initiatives
  • Risk and governance process mapping for Procurement excellence
  • Group property footprint and location strategy
  • Workplace experience including site facility, location, amenity and diversity & inclusion compliance
  • Large scale cost out program across multiple streams (including third party suppliers)
  • Operating model design and execution
  • Identified trends and assessed opportunities to improve processes and execution.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
  • Established clear and competitive goals, growth roadmaps, and strategic business plans.

Director Transformation & Special Projects

Winc Australia
01.2017 - 10.2021
  • Part of the Platinum Equity portfolio, Winc Australia is a $1B B2B supplier of some of Australia’s biggest brands, hospitals and government organisations with 1400 employees across the country
  • As an extended member of the Executive Team, this portfolio required stretching across a number of key company initiatives with both direct EBITDA, brand and engagement benefits
  • Led the global carve out rebrand (from Staples to Winc) including a cross-functional team of >100 employees to deliver a new brand and go to market proposition in 100 days
  • Developed operating models and subsequent KPIs for both Sales (250 FTE) and Customer Service (90 FTE) with full suite of targets and incentive models
  • Identified priorities and implemented cultural change and strategic roadmap for Sales & Operations
  • Led private label strategy including design of three new sub brands with >$100M turnover at ~40% margin
  • Change and transformation management for several key technology rollouts - Salesforce Lightning, Genesys Cloud, Facebook Workplace
  • Day to day management of BAU teams (including performance, reviews etc)
  • 1:1 coaching executive team and senior leaders

Senior Manager

Westpac Group
01.2015 - 01.2017
  • This role was a multibrand with overseeing responsibilities for all portfolio brands including Westpac, St George, Bank of Melbourne, Bank SA, BT and RAMS
  • The senior manager role was multifaceted and including large scale change and transformation management, strategy development, communications and executive coaching
  • Led program management of multi-brand Mobile 2020 Westpac strategy and rollout representing a shift from reactive to proactive digital features and targeting
  • Built multi-bank digital adoption strategy that resulted in significant call deflection from CCC and uplift in key executive KPI (Walk out Working)
  • 1:1 coaching of senior leaders including communication tasks (eg presentations / speech writing)
  • Led Business Continuity and Crisis plan for platform outages and ATM issues
  • Led team of change communication managers across key company initiatives (tech rollouts, customer implementations, restructures, and reorgs) including readiness assessments, impact assessments and communication and engagement plans
  • Built and led the first banking industry virtual reality training series to upskill frontline employees

Sales Marketing Communications Manager

Optus
05.2013 - 01.2015
  • Optus is one of Australia’s leading telecommunications providers and has annual revenues of circa $9B
  • A key member of the Operations Leadership Team
  • Change management and implementation of key customer operations programs including large scale retail transformation and refurbishment (>$300M)
  • Established Centre of Excellence for Human Centred design with strategies adopted across company
  • Management of major device launches to employees and market (eg new iPhone / Android releases)
  • 1-2-1 executive coaching and trusted advisor
  • Supported internal teams with knowledgeable communications and marketing advice, helping each meet targets while maintaining cohesive organizational strategy.
  • Coached executives on key talking points and communication strategies for different audiences.

Communications Manager

SAP, ANZ
01.2013 - 05.2013
  • Managed all internal and external communications including crisis communication, media relations
  • Developed and established the company’s Australian Corporate Social Responsibility strategy including partnerships and donation framework
  • Led media strategy to increase executive profile in the market and improve brand positioning
  • This included mainstream social media (Facebook & LI)
  • Established and led a Change Management function and developed an organisational design to hire into
  • Led the team that managed all company town halls, investor and media relations
  • Trusted executive advisor
  • Managed the UX strategy for SAP Jam

Senior Communications Advisor

BAE Systems
01.2010 - 01.2013
  • Leading Ministerial and Government engagements – up to Prime Minister level
  • Led digital strategy (including social media, website)
  • Project management of global and local company strategy
  • Maintained strong links and sharing of best practice with other global homemarkets (US, Saudi Arabia, South Africa)
  • Speechwriting for CEO and Management board
  • 1 to 1 executive coaching and support
  • Provided executive leadership with communications expertise to help develop strategic branding, marketing and public relations campaigns.
  • Drafted and proofread complex papers outlining financial issues, strategic plans and sensitive concerns.
  • Oversaw online company presence with understanding of liability, customer and image concerns.

Board Member & Writer

Defence Business
01.2010 - 01.2013

Sponsorship Marketing Manager

BSI Global
01.2009 - 01.2010
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Researched developing trends to stay updated with new ideas and marketing practices.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Recruited and hired capable team members to add value and diverse skills set to marketing department.

Strategic Marketing Officer

DTC
01.2006 - 01.2008

Education

Bachelor of Psychology (Honours) -

University of Southern Queensland
Toowoomba, QLD

Bachelor of Commerce -

University of Adelaide
Adelaide, SA

Accomplishments

  • Led cross functional team through private equity buyout and subsequent rebrand, merger and restructure and cultural integration
  • Winner of prestigious 2018 Mumbrella Award for Winc’s rebrand & change program
  • Operating model design excellence including large sales operating model change resulting in +27% efficiency gains (activity output) and OpEx savings of ~$22m and Property & Procurement Operating model designs with >$8M cost out
  • Led project teams to deliver successful operational excellence and supply chain improvement programs including a $45M trade out program with direct EBIT flow through
  • Led large scale property consolidation programs including sublease engagement, site closure (warehouse and corporate) and floor rationalisation
  • Developed and executed on Winc’s Reconciliation Action Plan (RAP) to improve Indigenous engagement
  • Led technology transformations (eg Genesys Cloud, Workplace) from business case to execution

Timeline

Head of Simplification & Experience

Bank Of Queensland
10.2021 - Current

Director Transformation & Special Projects

Winc Australia
01.2017 - 10.2021

Senior Manager

Westpac Group
01.2015 - 01.2017

Sales Marketing Communications Manager

Optus
05.2013 - 01.2015

Communications Manager

SAP, ANZ
01.2013 - 05.2013

Senior Communications Advisor

BAE Systems
01.2010 - 01.2013

Board Member & Writer

Defence Business
01.2010 - 01.2013

Sponsorship Marketing Manager

BSI Global
01.2009 - 01.2010

Strategic Marketing Officer

DTC
01.2006 - 01.2008

Bachelor of Psychology (Honours) -

University of Southern Queensland

Bachelor of Commerce -

University of Adelaide

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Courtney McGrath