Courtney McGuill

• Phone Screening, Interviewing and Onboarding
• Working Independently or as a Team When Needed
• Finding Candidates with Various Platforms
• Ensuring all shift Requests are actioned and filled
• Working with KPIs
• Business Development
• Oncall and Afterhours
• Orientations With New Staff
• Compliance
• Uniforms and ID Badges
• Payroll

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Acting As Sole Point of Contact For Nursing Division and Rural Placements After Hours
• Ensuring All Shift Requests are actioned and filled ASAP
• Answering Calls and Emails After Hours from Clients and Staff.
• Update Candidate and Client Records on CRM System
• Phone Screening
• Working Independently or as a Team when Needed.
• Finding Candidates via Seek Indeed and Various other platforms
• Monitor and Advised where we needed More Resourcing to Cover Temp Shifts for Facilities.

Example of Skills Needed: Sales . Human Resources (HR) . Teamwork . Computer Skills . Problem Solving . Rostering . Multi-Tasking . Interviewing . Communication . Vincere CRM . Independent . Aged Care . Nursing . Medical Terminology . Geography . After Hours .

• Proven ability to learn quickly and adapt to new situations.
• Acting as Sole point of contact for Nursing Division After Hours.
• Updating and Maintaining rostering System
• Ensuring all Shifts Requests are actioned and filled ASAP
• Sourcing new candidates and completing initial telephone screenings
• Update candidate and Client Records on CRM system
• Answering all Calls and Responding to all emails after Hours
• Onboarding
• Working With KPIs
• Handling Accommodation for Staff
• Worked effectively in fast-paced environments.

Example of Skills Needed: Sales . Onboarding . Interviewing . Human Resources (HR) . Sourcing . Recruiting . Teamwork . Outsourcing . After hours . Screening . Rostering . Aged Care . Administrative . Problem solving . Computer Skills . Communication . Adaptability . Answering phones . Professionalism .

• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Acted as team leader in group projects, delegating tasks and providing feedback.
• Clients and Staff Roster Management, Updating and Managing Internal Systems
• Provide Customer Service for all Clients and Staff
• General Administration Duties
• Shift Work and On-Call
• Assist with Invoicing, Updating Client files and other general duties as required by the Business
• Worked Independently and in a team when Needed
• Worked With Excel, Deputy, Slack and Zoom
• Self-motivated, with strong sense of personal responsibility.
• Proven ability to develop and implement creative solutions to complex problems.

Example of Skills Needed: Written Communication . Microsoft Word . Organization Skills . Strategic Planning . Strategic Thinking . Skilled Multi-tasker . Deputy . Independence . Rostering . Microsoft Excel . NDIS . Home Care Packages . Veterans Home Care . Documentation

• Proven ability to learn quickly and adapt to new situations.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Learned and adapted quickly to new technology and software applications.
• Worked in a Team and Independently When Needed
• Manage multiple responsibilities in a fast-paced environment while prioritising effectively
• Liaising between Aged Care Facilities and Employees
• General Administration and Reporting Duties
• Monitor, Schedule and Report on Staffing Requests from Aged Care Facilities
• Assisting with onboarding of staff, troubleshooting and answering enquiries.

Example of Skills Needed: Written Communication . Microsoft Office . COVID-19 . Entire . Rostering . Microsoft Excel . Communication . Aged Care . Independence .

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Taking inbound calls from customers regarding Test Results and COVID Related Issues
• Outbound Calls To Customers
• Admin Work
• Teamwork or Working Independently
• Solving Problems
• KPI Call Centre

Example of Skills Needed: Customer Relationship Management (CRM) . Problem Solving . Contact Centres . Communication . Customer Service . Healthcare . Confidentiality . Professionalism . Active Listening . Administrative . Phone Etiquette .

• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Rostering Nurses onto Regular and Replacement Shifts
• Administration Work
• Answering Phone Calls, texts messages and emails
• Being on call 24 hours when requested
• Onboarding New Staff
• Providing New Staff Inductions
• Work Independently or in a team when needed
• Checking Backgrounds Checks
• Handling Pay Timesheets
• Arranging Accommodation for Nurses
• Onsite Visits to See Staff
• Ordering Vaccines.

Example of Skills Needed: Interviewing . Microsoft Excel . Client Onboarding . Communication . Rostering . Time Management . Leadership . Problem Solving . Connect Teams . Decision Making .

• Cared with empathy and compassion to build positive patient and family relationships.
• Venipuncture
• Offered nursing station clerical and data-entry assistance to streamline operations.
• Assisted with IV therapy, medication administration, wound therapy and splinting.
• Answering phone calls
• Working in a team environment and performing daily handover to ensure consistent patient care
• Rotating around Hospitals, Nursing Homes, and Home Care
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behaviour and physical condition for progress or deterioration.
• Organized and managed patient charts and files.
• Provided basic wound care to optimize recovery and limit infection risks.

Example of Skills Needed: Healthcare . Administrative . Time Management . Decision Making . Empathy . Active Listening . Teamwork . Homecare . Hospitals . Certified AIN . Critical Thinking .

• Cared with empathy and compassion to build positive patient and family relationships.
• Electro cardiograms
• Offered nursing station clerical and data-entry assistance to streamline operations.
• Inserting catheters and cannulas
• Assisted with IV therapy, medication administration, wound therapy and splinting.
• Assisting patients with understanding their medical care
• Working in a team environment and performing daily handover to ensure consistent patient care
• Rotating around Hospitals, Nursing Homes, and Home Care
• Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behaviour and physical condition for progress or deterioration.
• Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
• Escalated changes in patient behaviour, condition and vital signs for prompt assessment.

Example of Skills Needed: Patient Care . Home Care . Certified AIN . Hospitals . Healthcare . Adaptability . Teamwork . Administrative . Computers . People skills . Decision Making .

• Undertaking Team Leader role for night shift
• Undertaking Assessments and reports to assist with ACFI.
• Working in a team environment and performing daily handovers to ensure consistent patient care
• Rehabilitating patients to improve their quality of life by ensuring daily activities targeted at both emotional and physical health.
• Responding to emergency situations, including cardiac arrests, falls and strokes
• Organising Webster Packs
• Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
• Cared with empathy and compassion to build positive patient and family relationships.
• Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behaviour and physical condition for progress or deterioration.
• Escalated changes in patient behaviour, condition and vital signs for prompt assessment.
• Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.

Example of Skills Needed: Patient Care . Home Care . Certified AIN . Communication . Administrative . Problem Solving . Shift Work .