Courtney McIntosh
Adelaide,SA
Summary
Experienced retail manager and customer service professional with a strong background in team leadership, store operations, performance and administration. Proven experience managing teams, achieving KPIs, training and developing staff, and maintaining high operational and customer service standards. Highly organised and adaptable, with strong communication, problem-solving and administrative skills. Currently based in Mount Gambier and relocating to Adelaide in January 2027, seeking an opportunity to bring my management and customer service experience into a new professional role.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Store Manager
Sussan
Mount Gambier, SA
07.2026 - Current
- Drive achievement of store sales targets and KPis through effective leadership and team engagement.
- Lead the day-to-day operations of the store, ensuring sales, customer service and operational standards are consistently achieved.
- Coached and supported team members to enhance performance, productivity, and customer experience.
- Manage staff rostering, daily priorities and workload to ensure efficient store operations.
- Monitored sales performance to identify and capitalize on opportunities for improved results.
- Oversaw stock management and ensured inventory accuracy, optimized visual merchandising, and maintained store presentation.
- Handle customer enquiries and resolve concerns professionally.
- Complete banking, reporting and administrative tasks accurately and efficiently.
- Maintain company policies, procedures and workplace standards.
Team Leader
Hip Pocket Workwear & Safety
Mount Gambier, SA
02.2025 - 07.2026
- Facilitated daily store operations and led team members to ensure efficient workflow.
- Delivered excellent customer service to trade and retail customers.
- Coordinated staff training and supported management to enhance team capabilities.
- Executed administrative tasks including reporting, data entry, order processing, and record maintenance to maintain operational accuracy.
- Performed various administrative tasks to support daily operations. including reporting, data entry, order processing and record maintenance.
- Used computer systems for stock management, sales reporting and customer enquiries.
Store Manager
Millers
Mount Gambier, SA
02.2024 - 02.2025
- Led the team to achieve sales targets, KPis and operational objectives.
- Managed all aspects of daily store operations, customer service and team performance.
- Monitored sales performance and implemented strategies to improve results.
- Monitored sales performance and implemented strategies that enhanced overall results.
- Maintained accurate inventory levels and upheld high visual merchandising standards to attract customers.
- Ensured company procedures and customer service standards were consistently maintained.
- Ensured adherence to company procedures and consistently delivered quality customer service.
Store Manager
Lovisa
Mount Gambier, SA
04.2023 - 02.2024
- Achieved sales and KPItargets through effective leadership and team coaching.
- Achieved sales and KPI targets through effective leadership and team coaching.
- Trained and developed staff to improve performance and service standards.
- Managed rostering, stock control, merchandising, and store presentation to optimize operations.
- Resolved customer concerns professionally while maintaining a high standard of service.
- Resolved customer concerns professionally, ensuring high service standards and customer satisfaction.
Sales Assistant
Smokemart & Giftbox
Adelaide , SA
08.2021 - 02.2024
- Provided friendly, efficient customer service to enhance customer satisfaction.
- Facilitated product enquiries and purchases to ensure a positive shopping experience.
- Processed cash and EFTPOS transactions accurately.
- Managed stock levels and store presentation to promote a welcoming environment.
- Assisted with inventory counts and stock replenishment.
Waitress
Schnithouse
Adelaide , SA
03.2017 - 08.2021
- Provided attentive and efficient service in a busy, fast-paced dining environment.
- Processed customer orders efficiently using point-of-sale systems to enhance order accuracy.
- Resolved customer complaints professionally and promptly.
- Handled customer complaints with professionalism and urgency, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food delivery.
- Provided excellent customer service by addressing any concerns or inquiries.
Education
Foundation Studies -
University of South Australia
Mount Gambier, SA 02.2024 - 10.2024
Skills
- Inventory and stock management
- Sales reporting & KPI performance
- Visual merchandising
- Point-of-sale and computer systems
- Cash handling & banking
- Team leadership & staff development
- Staff training & onboarding
- Customer service & relationship management
- Administration & data entry
- Time management & organisation
- Problem solving & conflict resolution
- Written & verbal communication
References
- Amber Mason - 0401 880 361
- Tammy Balshaw - 0423 926 028
Timeline
Store Manager
Sussan
07.2026 - Current
Team Leader
Hip Pocket Workwear & Safety
02.2025 - 07.2026
Store Manager
Millers
02.2024 - 02.2025
Foundation Studies -
University of South Australia
02.2024 - 10.2024
Store Manager
Lovisa
04.2023 - 02.2024
Sales Assistant
Smokemart & Giftbox
08.2021 - 02.2024
Waitress
Schnithouse
03.2017 - 08.2021