- Enjoy participating in dance and cheerleading for overall physical and mental well-being
- reading
- Volunteering for community initiatives to give back to local communities and make a positive impact
Courtney Morgan
Yokine
Summary
I thrive above and beyond in everything i do, making sure everyone around me is pleased. I bring excellent customer service skills due to being a very outgoing and confident person. Im very organised and super reliable, as well as being a well manured person who works well as an individual or in a group.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Coaching Assistant
City of Wanneroo
06.2024 - Current
- Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
- Enhanced team performance by implementing innovative dance techniques and strategies.
- Developed diverse choreographies for various age groups, resulting in engaging performances.
- Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
Retail Sales Associate
Cotton on
07.2024 - 11.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Barista
Cafe L.a
05.2024 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Food Service Assistant
Town Hall Cafe
10.2023 - 04.2024
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
Live Streamer
Tiktok
01.2024 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Increased showroom sales by implementing effective sales strategies and maintaining strong customer relationships.
- Attended monthly sales meetings and quarterly sales trainings.
Call Center Representative
Ee
11.2023 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Primary School Teaching Assistant
Pe Direct
01.2022 - 07.2023
- Enhanced student comprehension by incorporating visual aids and interactive activities into lesson plans.
- Assisted with grading assignments and providing feedback to students, promoting continued growth and improvement.
- Contributed to a positive school culture by participating in extracurricular activities such as clubs, sports teams, or community events.
- Collaborated with teachers to develop cross-curricular lessons, fostering a deeper understanding of subject matter.
Customer Service Representative
Vue Cinema
06.2021 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Social Media Manager
Cardiff Metropolitan University
12.2022 - 05.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Bartender
the Conway Inn
05.2021 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Hairdressing Assistant
Mojos
10.2019 - 12.2019
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Streamlined communication between stylists and clients during consultations to ensure accurate understanding of desired outcomes from hair services provided.
- Improved client satisfaction by providing exceptional hair care services and maintaining a clean, organized work station.
- Collaborated with team members to keep the salon stocked and well-organized for optimal workflow efficiency.
Lifeguard
Lee Gardens Pool
04.2018 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
Education
Diploma of Education - Sports Coaching
Cardiff Metropolitan University
Cardiff 07-2023
High School Diploma -
Mountain Ash Comprehensive School
Mountain Ash 06-2020
Skills
- Self-awareness
- Technology proficiency
- Customer service
- Verbal and written communication
- Team motivation
- First aid
- Barista (coffee art)
- Teaching and coaching
- Time management
- Leadership
- Complaint resolution
- Customer satisfaction measurement
Certification
- WWCC
- First aid
- Cardiopulmonary resuscitation
- Emergency life support
- National police check WA
Interests
Timeline
Retail Sales Associate
Cotton on
07.2024 - 11.2024
Coaching Assistant
City of Wanneroo
06.2024 - Current
Barista
Cafe L.a
05.2024 - 10.2024
Live Streamer
Tiktok
01.2024 - 03.2024
Call Center Representative
Ee
11.2023 - 03.2024
Food Service Assistant
Town Hall Cafe
10.2023 - 04.2024
Social Media Manager
Cardiff Metropolitan University
12.2022 - 05.2023
Primary School Teaching Assistant
Pe Direct
01.2022 - 07.2023
Customer Service Representative
Vue Cinema
06.2021 - 07.2023
Bartender
the Conway Inn
05.2021 - 01.2022
Hairdressing Assistant
Mojos
10.2019 - 12.2019
Lifeguard
Lee Gardens Pool
04.2018 - 09.2019
- WWCC
- First aid
- Cardiopulmonary resuscitation
- Emergency life support
- National police check WA
Diploma of Education - Sports Coaching
Cardiff Metropolitan University
High School Diploma -
Mountain Ash Comprehensive School
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