Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
AdministrativeAssistant

Courtney Morseu

South Hedland,WA

Summary

I have many desirable and transferrable skills, and extremely determined to pursue full-time employment within the Mining & Resource Sector.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Land & Rehabilitation. Paid School Leaver Program

Rio Tinto
12.2023 - 02.2024

Propagate seedlings from native seeds and then planted throughout Weipa Operations

Work with Traditional Owners to care for rehabilitated land

Assist the Land & Rehabilitation team to conduct on country activities

Water monitoring

General house keeping

Seed management

Conducting risk assessment

Job shadowing with operators

Usage of ATV’s and basic machinery

Assistance with retrieval with machinery in Amrun

Participation and understanding of pre-start.

Assistance with Aerial Seeding

Working with other teams

Use of communication equipment, such as handheld radios

Customer Service

Community Enterprise Queensland, Col Jones
01.2023 - 11.2023


  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Answered product questions using knowledge of sales and store promotions.
  • Counted money in drawers at beginning and end of each shift.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.

Customer Service Lead

Community Enterprise Queensland, Main IBIS Store
11.2021 - 12.2022


  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Greeted customers warmly upon entry, setting a positive tone for their shopping experience from the start of their visit.
  • Developed strong product knowledge through regular training sessions and independent research.
  • Conducted price adjustments as needed, ensuring pricing integrity throughout the store floor.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Managed cash transactions efficiently, ensuring accuracy and maintaining balanced registers.

Education

Tagai State College
Thursday Island
11.2023

Skills

    Punctuality

    Patient

    Good communication

    Friendly

    Effective time management

    Reliable

    Ability to work with different people

Certification

Certificate 11 Skills for Work & Vocational Pathways

Certificate 11 Tourism

Certificate 11 Early Childhood



References

Jess Worthington

Deputy Principal, Tagai State College- Thursday Island.

M: 0434 633 275


Jo Moloney

Indigenous Employment & Development Officer, Rio Tinto -Weipa Operations

M: 0473 016 007


Adrian May

Supervisor Land & Rehabilitation, Rio Tinto - Weipa Operations

M: 0455 063 980

Timeline

Land & Rehabilitation. Paid School Leaver Program

Rio Tinto
12.2023 - 02.2024

Customer Service

Community Enterprise Queensland, Col Jones
01.2023 - 11.2023

Customer Service Lead

Community Enterprise Queensland, Main IBIS Store
11.2021 - 12.2022

Tagai State College
Courtney Morseu