Courtney O'loughlan
Central Coast,NSW
Summary
Detail-oriented operational underwriter with strong skills in policy interpretation, risk assessment, and regulatory compliance. Proven track record in managing claims processing and driving quality control improvements.
Overview
8
8
years of professional experience
Work History
Operational Underwriter
CBA Insurance (Provided by Hollard)
Remote based, NSW
05.2019 - Current
- Ensuring integrity of new business and existing risks.
- Working closely with distribution channels and stakeholders to review and process underwriting referrals of business within promulgated guidelines.
- Reviewing and analysing daily average of 30-40 claims and/or policies for acceptable, rejection and/or special conditions.
- Determination from review and analyses those claims not aligning with current underwriting guidelines.
- Navigating several digital systems to manage multiple systems.
Quality Control Agent (Secondment)
CBA Insurance (Provided by Hollard)
Remote based, NSW
08.2022 - 02.2023
- Reviewing and releasing up to 40 payments per day made by claims to customers and suppliers.
- Ensuring accuracy, I conducted quality inspections on insurance claims to ensure compliance with regulations.
- Collaborated with teams to identify process improvements in quality control procedures.
- Communicated findings and recommendations to management for operational enhancements.
Teleclaims agent
Comminsure
Sydney Olympic Park, NSW
08.2017 - 05.2019
- Processed insurance claims and ensured compliance with company policies.
- Managing a large portfolio of home claims, handling the end-to-end lodgment process.
- Liaising with multiple suppliers, organizing the replacement of claims or cash settlements.
- Regularly engaging with, and updating clients on their claim progress.
- Setting clear and realistic expectations for claims processes.
Education
Provide Tier 2 General Advice in General Insurance - Insurance And Risk Management
Financial Education
Remote Based07-2025
Diploma of Business -
Martin College
Sydney, NSW04-2017
Skills
- Policy and coverage interpretation across multiple PDSs and guidelines
- Risk assessment
- Working in line with and adhering to regulatory compliance
- Claims processing, management, and payment review
- Providing support to internal departments such as sales and claims managers surrounding underwriting guidelines
- Collaborating with internal stakeholders to ensure optimal outcomes for customers
References
References available upon request.
Timeline
Quality Control Agent (Secondment)
CBA Insurance (Provided by Hollard)
08.2022 - 02.2023
Operational Underwriter
CBA Insurance (Provided by Hollard)
05.2019 - Current
Teleclaims agent
Comminsure
08.2017 - 05.2019
Provide Tier 2 General Advice in General Insurance - Insurance And Risk Management
Financial Education
Diploma of Business -
Martin College