Courtney Payne
Brisbane,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
15
15
years of professional experience
Work History
Digital Admin Team Leader
Bupa Health Insurance
06.2022 - Current
- Running Training sessions for colleagues, checking quality, setting daily tasks
- Proven track record of managing time and resources effectively to complete tasks on time in a fast-paced environment
- Liaising with stakeholders and other Bupa departments
- Working autonomously and within a team successfully
- Managerial and Leadership skills including problem-solving abilities
- Implementing guidelines and templates
- Promoting a happy work environment
- Running team engagement activities
- Providing positive and negative feedback to colleagues
- Highly developed interpersonal skills
- Comprehensive knowledge of Bupa policies and procedures
- Desire to build knowledge and experience
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Digital Admin Consultant
Bupa Health Insurance
11.2014 - 06.2022
Contact Centre Sales
Bupa Health Insurance
02.2012 - 11.2014
Contact Centre Customer Service
Bupa Health Insurance
01.2011 - 01.2012
Self Service Assistant & Customer Liaison Assistant
Centrelink
04.2010 - 12.2010
Education
Bupa L@B Events
01-2024
Diploma of Specialist Makeup Services -
01.2009
Completed year 12 -
Alexandra Hills State High School
01.2006
Skills
- Task Management
- Documentation And Reporting
- Daily workflow improvement
- Leading Team Meetings
- Ability to work in teams and autonomously
- Time and Stakeholder Management
- Multitasking
- Managerial Skills & People Management
- Problem-Solving
- Interpersonal Skills
- Attention to Detail
References
- Emily Arthur, Wellbeing Lead - Psychological Health and Wellbeing
- Caitlin Bridger, Manager Digital Sales and Service Contact Centre
- Jordan Webster, Head of Channel Automation
Skill And Duties
- Running Training sessions for colleagues, checking quality, setting daily tasks
- Liaising with stakeholders and other Bupa departments
- Working autonomously and within a team successfully
- Managerial and Leadership skills including problem-solving abilities
- Implementing guidelines and templates
- Promoting a happy work environment
- Running team engagement activities
- Providing positive and negative feedback to colleagues
- Highly developed interpersonal skills
- Comprehensive knowledge of Bupa policies and procedures
- Desire to build knowledge and experience
Timeline
Digital Admin Team Leader
Bupa Health Insurance
06.2022 - Current
Digital Admin Consultant
Bupa Health Insurance
11.2014 - 06.2022
Contact Centre Sales
Bupa Health Insurance
02.2012 - 11.2014
Contact Centre Customer Service
Bupa Health Insurance
01.2011 - 01.2012
Self Service Assistant & Customer Liaison Assistant
Centrelink
04.2010 - 12.2010
Completed year 12 -
Alexandra Hills State High School
Bupa L@B Events
Diploma of Specialist Makeup Services -
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