Courtney Pedlar

• Trained new staff on effective cleaning procedures and best practices.
• Identified areas for improvement in cleaning processes to enhance efficiency.
• Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
• Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
• Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
• Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
• Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
• Contributed to positive guest experiences with meticulous attention to detail when sanitising bathrooms, making beds, and restocking amenities.
• Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
• Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.

• Adapted quickly to changing demands, ensuring efficient workflow in busy settings.
• Implemented best practices for food storage and waste reduction to enhance efficiency.
• Maintained a well-organised work area by consistently cleaning surfaces and organising supplies.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
• Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Followed recipes and chef instructions to prepare food correctly.
• Transported food items from storage areas to kitchen for prepping.
• Was trusted to be left on premises alone while maintaining a thorough clean of multiple areas whilst ensuring all doors were locked and all appliances switched off. Also trusted with business’s code's.

•Maintained cleanliness by tidying beds, bathrooms, and living rooms.

•Executed laundry duties and refreshed room supplies

•Delivered bed linen to designated locations.

•Maintained common areas such as, laundry, bathrooms and balcony’s.

•Developed a strong working relationship with cleaning staff.

• Ensured cleanliness and organisation of dining areas and restrooms.
• Performed thorough cleaning duties, including dusting, mopping, and sanitising surfaces.
• Assisted in maintaining inventory of cleaning supplies and equipment.
• Collaborated with team members to uphold high standards of hygiene and sanitation.
• Adapted quickly to changing priorities and tasks in fast-paced environment.
• Followed safety protocols for handling cleaning chemicals and equipment usage.

• Assisted customers with product selections and inquiries, enhancing overall shopping experience.
• Maintained cleanliness and organisation of sales floor and inventory areas to ensure optimal presentation.
• Operated cash register accurately, processing transactions efficiently during peak hours.
• Collaborated with team members to restock shelves and manage inventory levels effectively.

• Assisted in food preparation and assembly to support kitchen operations.
• Followed safety protocols to minimize risks and maintain a safe working environment.
• Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Operated kitchen machinery safely and efficiently.

• Trained new staff on menu items, service standards, and customer engagement techniques.
• Developed training materials to enhance onboarding processes for new waitstaff.
• Monitored service quality and provided constructive feedback to improve team performance.
• Assisted in resolving customer complaints with professionalism and care.

• Provided exceptional customer service by efficiently taking orders and resolving inquiries.
• Helped guests at tables when in need of assistance.
• Developed strong relationships with regular customers, fostering a welcoming environment.
• Answered phone calls from customers inquiring about take-out orders or reservations.
• Assisted in maintaining cleanliness and organisation of front-of-house areas to enhance guest experience.
• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations, maintaining excellent service standards even during peak hours or understaffed shifts.