Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Courtney Piper

Woori Yallock,Australia

Summary

Reliable Customer Service Specialist and administrator providing skills to prioritize, and multi-task in fast-paced working environments. Successfully works as part of a team to reach personal and business goals, also known for being results-driven, with a friendly and professional personality.

Overview

20
20
years of professional experience

Work History

Customer Service Representative/Front Office Lead

Insulation Removals Pty Ltd
Woori Yallock, Victoria
02.2022 - Current
  • Incoming and outgoing customer calls.
  • Sales inquiries for insulation removal and installations.
  • Providing accurate quotations for removals, supply, and install jobs.
  • Invoicing and deposit orders for bookings.
  • Dealing with website inquiries efficiently.
  • Managing all email inbox queries.
  • Maintaining stock inventory and orders.
  • Factory/Warehouse recieving duties
  • Coordinating job schedule/bookings.
  • Engaging subcontractors for O.H. & S. requirements.
  • Maintain all customer communication in a timely and professional manner.
  • Provide excellent customer service to resolve customer complaints in a timely manner.

Customer Service Administrator

Emerson Commercial & Residential Solutions
Bayswater, Victoria, Vic
06.2015 - 10.2016
  • Processed purchase orders and managed order invoicing efficiently.
  • Coordinated telephone sales, achieving high customer satisfaction.
  • Acted as liaison for warehouse and logistics to streamline operations.
  • Managed online order distribution to ensure timely fulfillment.
  • Provided reception relief and maintained a professional front desk environment.
  • Organized records and files to enhance retrieval efficiency.
  • Assisted in marketing campaigns, contributing to brand visibility.
  • Delivered technical support via phone and email, ensuring compliance with policies.

SureService and Training Administrator

Emerson Process Management Australia
02.2012 - 06.2015
  • Processing Customer Orders
  • Intercompany purchase orders, including pricing, quote matching and factory liaison and expediting.
  • Local Vendor Purchase orders
  • Goods Receipt, Quality control and delivery documentation
  • Invoicing
  • Warranty return, Safety notices and product recalls
  • Customer training queries first point of contact
  • Handling Web training enrollments
  • Training venues and catering co ordination
  • All training administration and student contact
  • Branch office liaison for customer orders and shipments
  • Reception relief

HR Administrator - Temp

Emerson Process Management Leicester, UK
08.2011 - 12.2011
  • General HR administration duties
  • Creating employment offers
  • Data entry

Service Administrator / Travel Co Ordinator

Emerson Process Management Australia
10.2009 - 07.2011
  • Booking Customer Repairs
  • Quotations
  • Processing Overseas Purchase Orders
  • Field Service Technician Travel Co Ordination
  • Customer Enquiries
  • Telephone Coverage
  • Stock picking and ordering
  • Invoicing
  • Weekly call files reports for Oracle CRM with Singapore team
  • New Customer Accounts
  • Freight Co Ordination

Customer Service Team

Emerson Process Management Australia
04.2008 - 10.2009
  • Reception Relief
  • Shipment tracking data updates
  • Customer order updates and queries
  • Order write ups, internal inbox management, filing
  • Duties as required

Casual/on call Employee

IPA Personnel
08.2007 - 04.2008
  • Various Assignments, including
  • Mail Sorting
  • Picker/packer
  • Warehousing assistant

Service Department Advisor

LPGAS1 Partnership Pty Ltd
09.2006 - 08.2007
  • Incoming and outgoing customer calls.
  • Quoting and sales inquiries for LPG systems.
  • Dealing with unsatisfied customers.
  • Problem solving.
  • Invoicing
  • Cash Payments.
  • EFTPOS payments.
  • Vehicle transport dealings.
  • Reception, Relief duties.
  • Vehicle records management.

Picker/Packer / Sales Assistant

Garden Express Monbulk
09.2005 - 09.2006
  • Distribution/Mail Order assistant
  • Sales assistant for garden express shop
  • Packaged live plants for dispatch
  • Pallet Wrapping

Education

Monbulk College
Monbulk, VIC

Skills

  • Telephone techniques
  • Order processing
  • Quotation management
  • Job scheduling
  • Sales inquiries
  • Adaptability and flexibility
  • Customer relationship management (CRM)
  • Verbal and written communication
  • Records management
  • Data entry
  • Customer service excellence
  • Complaint resolution
  • Problem solving
  • Computer operation and maintenance
  • Inventory management
  • Team collaboration

Affiliations

  • Camping or caravaning with family
  • Swimming
  • Zumba
  • Bike Riding
  • Family activities

References

References available upon request.

Timeline

Customer Service Representative/Front Office Lead

Insulation Removals Pty Ltd
02.2022 - Current

Customer Service Administrator

Emerson Commercial & Residential Solutions
06.2015 - 10.2016

SureService and Training Administrator

Emerson Process Management Australia
02.2012 - 06.2015

HR Administrator - Temp

Emerson Process Management Leicester, UK
08.2011 - 12.2011

Service Administrator / Travel Co Ordinator

Emerson Process Management Australia
10.2009 - 07.2011

Customer Service Team

Emerson Process Management Australia
04.2008 - 10.2009

Casual/on call Employee

IPA Personnel
08.2007 - 04.2008

Service Department Advisor

LPGAS1 Partnership Pty Ltd
09.2006 - 08.2007

Picker/Packer / Sales Assistant

Garden Express Monbulk
09.2005 - 09.2006

Monbulk College

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Courtney Piper